Manager Administrative Assistant
Resume:
Tiffany Johnson
Kansas City, Mo. 64109
*******.*********@*****.***
I am a very energetic, motivated individual who has developed an expertise in Project Management such as project objectives, monitoring and management of projects scope, risks and quality control with execution to ensure adherence to budget, schedule, and scope.
Experience
2007 – 2011
• Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Create and manage the scope, cost, schedule, and contractual deliverables through the application of planning, tracking, quality assurance, change control, and risk management. Prepare project quality status reports by collecting, analyzing, and summarizing information and trends.
• Lead project teams during all phases of the application development life cycle including requirements gathering and analysis, design, build, test, and deployment. .
• Develop implementation plans that include analyses such as cost-benefit or return on investment (R.O.I).
• Identify, review, and select vendors or stakeholders to meet project investment needs.
• Initiate, review, or approve modifications to project plans. Microsoft Project and Visio
• P.M.B.O.K Knowledge
• I-Tech Medical Consortium for development of universal patient records system.
• Executed and facilitated over several low level projects
Education
Associate of Science Degree – Computer Aided Drafting & Design - ITT Technical Institute March 2006 – September 2009
Bachelors Degree – IT Project Management – ITT Technical Institute
September 2009 –June 2011
Work Experience
Bembo International Ltd. Product Manager
2010 – 2011
• Examined documents, materials, and products, and monitored work processes, in order to assess completeness, accuracy, and conformance to standards and specifications.
• Reviewed documents such as production schedules, work orders, and staffing tables to determine personnel and materials requirements, and material priorities.
• Conferred with department supervisors and other personnel to assess progress and discuss needed changes.
• Revised production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, and engineering.
• Conferred with establishment personnel, vendors, and customers to coordinate production and shipping activities, and to resolve complaints or eliminate delays.
• Recorded production data, including volume produced, consumption of raw materials, and quality control measures.
• Requisitioned and maintained inventories of materials and supplies necessary to meet production demands.
• Calculated figures such as required amounts of labor and materials, manufacturing costs, and wages, using pricing schedules
• Distributed production schedules and work orders to departments.
• Compiled information, such as product & production rates and progress, materials inventories, materials used, and customer information, so that status reports can be completed.
Abraxas Investments & Realty Office Manager
2009
• Supervised the work of office, administrative, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Studied work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.
• Provided employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
• Established and executed a communication plan for use throughout the office along with a risk management plan to cut down on errors.
• Implemented business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Review records and reports pertaining to activities such as production, payroll, and to verify details, monitor work activities, and evaluate performance.
• Recruit, interview, and select employees for various positions in the company.
Robinson & Associates Accounting Firm LLC Office Manager
2009
• Developed & recommended network security measures, such as firewalls, network security audits, or automated security probes
• Developed and implemented solutions for network problems
• Formulated, directed and coordinated marketing activities and policies to promote products and services, working directly with the CEO.
• Directed the hiring, training, and performance evaluations of staff and oversaw their daily activities
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Internal Revenue Service Cash Clerk
2008 – 2009
• Collected taxes from individuals or businesses according to prescribed laws and regulations,
• Maintained knowledge of tax code changes and of accounting procedures and theory to properly evaluate financial information
• Used relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Accurately Processed 400 documents a day, 2000 documents a week
Allstate Insurance Administrative Assistant
2007
• Managed and maintained executives’ schedules, prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheets, database, and presentation software
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management
• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
Glenn Smith Inc. Administrative Assistant
2003 – 2006
• Performed general office duties, such as ordering supplies, maintained records management systems and performing basic bookkeeping work, prepare agendas and make arrangements for meetings and travel arrangements for several executives.
• Greeted customers and visitors and determine whether they should be given access to specific individuals.
• Prepared responses to correspondence containing routine inquiries in a timely manner
General Electric Account Manager
2002 – 2003
• Conferred with customers by phone, took over 500 calls per day, in order to provide information about products and services.
• Developed specific goals and plans to prioritize, organize, and accomplish efficient work
• Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Contact this candidate