Automotive Parts / Service Manager
Resume:
Nicholas Wein
**** ********** ****, ***** *****, In. 46307
********@*****.***
Profile
Nearly 20 years experience as professional manager.
Ability to direct complex projects from concept to fully operational status.
Strong inventory management skills.
Goal-oriented individual with strong leadership capabilities.
Organized, highly motivated, and detail-directed problem solver.
Proven ability to work in unison with staff and lead by example.
Education
Devry University, Business Administration with major in Accounting 2009
Purdue University Calumet, Business Major 1987-1988
Crown Point High School. Graduated 1986, Business curriculum
Relevant Experience & Accomplishments
Program Coordination
Successfully coordinated and implemented policies and procedures for six
Dealerships as outlined by Ford Motor Company.
Increased level of customer satisfaction
Establish well organized system between the parts and service departments.
Management/Supervision
Directed recruitment and retention of supervisors and staff.
Trained, supervised and evaluated staff, coached improvement management skills.
Resulted in multilateral staff achievement of work objectives.
Managed and developed over 45 employees into goal-oriented, cohesive group.
Successfully refined and implemented new projects.
Employment
2009 Service Advisor, Quick Hicks Garage,
10765 Randolph St. Crown Point, IN. 46307. 219-***-****
Prepare repair orders showing time, labor and parts estimates.
Confer with customers about inspection results, recommend corrective procedures.
Assist in establishing accurate parts inventory.
Advise customers about necessary service for routine maintenance.
2006-2008 Service Manager, Art Hill Ford
901 West Lincoln Hwy. Merrillville, IN. 46410. 219-***-****
Provide professional management for service department.
Prioritize and assign daily work orders as necessary based technician skill level. Coordinate the distribution of work to maximize effectiveness.
Maintained positive customer relations
through personal skills and effective resolution of complaints.
Enforces safety standards and policies.
Maintains facility to management and OSHA standards.
Ensures that proper vehicle inspections
are being followed with proper company documentation.
Assists mechanical employees in performance of their job responsibilities.
Works with the management team to
coordinate work flow between sales and the service staff.
2001-2006 Service Manager/Advisor, Barile Ford
2052 U.S. 30 Valparaiso, IN. 46385. 219-***-****
Oversaw operations of daily programs for over 1000 clients at 25,000 sq. ft. Facility.
Directed transportation, customer service and employee training.
Maintain Customer Satisfaction Index
rating comparable and often higher to the manufacturer, zone or branch average.
Hire, train, motivate, counsel, and
monitor the performance of all service department staff.
Establish and maintain good working
relationships with customers to encourage repeat and referral business.
Establish and maintain good working relationships with
vocational and technical schools to enhance personnel recruitment activities.
Serve as liaison with factory representatives and O.E.M’s.
Break down estimates into labor and parts before the job
is started so that repair technicians are aware of time
allowances. Monitor the status of all jobs as they
progress in order to maximize the technician’s efficiency and training opportunities.
1999-2001 Parts Manager, Advantage Ford
2350 North Park Rd. Connersville, IN . 47331 765-***-****
Researched market area and developed ad campaigns
Maintained 90% off shelf and 95% same day fill rate
Monitored and adjusted inventory for
maximum efficiency reducing sold not stocked inventory from 52% to 13%.
Maintaining an orderly workplace.
Creating and overseeing an annual operating budget for the parts department.
Working with the service department, collision repair and
wholesale account representatives to ensure inventory is available when needed.
Establishing competitive pricing specifications in
various categories while generating
sufficient profits and maintaining high customer satisfaction.
Determining appropriate inventory levels while ensuring periodic parts turnover.
Adjusting stock to curtail accumulation of unused or old parts.
Confirming that parts are appropriately coded so the
dealership can claim a complete refund for unused factory stock.
Reviewing sales figures, costs and stock monthly to ensure budget benchmarks are met.
1989-1999 Parts Manager, Tyson Ford/Lincoln Mercury,
3333 Grant St. Gary , IN. 46404
Maintained a 91% inventory accuracy for excess of over 10,000 line items
Upheld 0% stocking obsolescence due to
effective utilization of stock orders and returns.
Studied department operations, storage layout and revised for maximum effectiveness.
Customized dealership computer system to allow a
controlled and efficient inventory reducing 12 month idle inventory to less than 4%.
Coordinated multiple inventory returns in
excess of over $1,000,000 for Ford Motor Company.
Community Involvement
Lakes of the Four Seasons, Crown Point, Indiana, Baseball Board Member
Merrillville, Indiana, Cub Scout leader
Honors & Awards
Distinguished as number one Parts Department in sales over prior year
Distinguished as number one Service Department in Customer Satisfaction and sales
Certifications
Parts Management Certified Ford Motor Company
Service Manager Certified Ford Motor Company
OSHA trained
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