Customer Service Manager

David A. Sturgill

*** *** ******* *****

West Columbia SC, 29170

217-***-****-Cellular

Email: ********@************.***

Qualifications

•Thirty four years of problem solving, decision making, upward mobility and increased responsibility in both the military and corrugate industry.

•Twelve years experience in the corrugate industry as Plant Superintendent, Business Unit Customer Service, Logistics’ and Planning Manager, Quality Manager, Technical Servicing Representative, Corrugator Supervisor and Converting Supervisor.

•Extensive hands-on experience in the supervision, operation and maintenance of naval nuclear propulsion and power generation plants including experience in electrical power generation and distribution, hydraulics, steam, and pneumatic systems.

•Certified Master Training Specialist with a background in computer aided instruction, classroom curriculum development, instructor development and training, and vocational education.

Experience

2011 - 2012 Georgia-Pacific Corporation, Spartanburg, SC

Plant Superintendent:

•Directly responsible for all aspects of the operation of a corrugated packaging plant with a 98” corrugator, an EVOL flexographic folder gluer, a rotary die cutter and two flexographic folder gluers.

•Implemented safety program to change safety culture that resulted in a reduction in plant recordables from 4 in 2010 to 1 in 2011.

•Reduced quality complaints from $13,000/month to $2,500/month.

•Reduced plant waste from 9% to 6.3%.

•Increased corrugator production from 28,000 Lineal/Elapsed Hour to 32,000 Lineal/Elapsed Hour and corrugators uptime from 85% to 91%.

•Plant project lead for installation and training of crews for the EVOL flexographic folder gluer and a Cool-Vac system on the corrugators.

•AIB Food Defense Coordinator

2007 –2011 Smurfit Stone Corporation, Missouri Business Unit

Missouri Business Unit Customer Service, Logistics’ and Planning Manager (August 2009 to March 2011)

•Directly responsible for all aspects of the Customer Service Department, Shipping, and Production Planning for four corrugate plants and three warehouses.

•Led a Shipping/Warehouse profit improvement team with the following results

•Reduced average shipping cost from $3.35/MSF to $2.81/MSF

•Established an aged inventory reduction program that reduced FG inventory by 18%.

•Established a 97% on-time delivery rate.

•Reduced annual freight cost by $680,000.

•Consolidated and shutdown 3 warehouses.

Missouri Business Unit SAP Project Coordinator (January 2009 to August 2009)

•Hand selected to lead the implementation of the SAP program for the business unit. Responsible for all aspects of the program rollout and coordination between plant personnel and the COMPASS team to complete the successful rollout of the COMPASS program to all plants in the Missouri in 2009.

Missouri Business Unit Quality Manager (June 2007 to January 2009)

•Developed a centralized quality program for the business unit that resulted in a 40% improvement ($184,278) in Returns and Allowances.

•Developed and lead a Customer Issue Resolution Team to ensure all customer complaints and issues were resolved in a timely manner.

1999 – 2007 Georgia-Pacific Corporation, Mt Olive, IL

Quality Manager (Nov 2000 – Jan 2003, April 2005 to June 2007)

•Directly responsible for all aspects of the ISO 9001 registered Quality Management System at one of the largest corrugate producers in the area.

•Reduced the dollar amount of quality complaints by 50% over a 5-year period.

•Selected to develop and implement an upgrade program to correct noted deficiencies in the quality program of two other Georgia Pacific Plants. Programs developed resulted in a 25% reduction in customer complaints and directly contributed to the plants obtaining approximately $10,000,000 of new business.

•Assisted in the development and rollout of a division wide computer based training program with emphasis on statistical process control, root cause analysis, The Infinity Quality system and a complaint-tracking program.

Shift Supervisor: Converting/Finishing (April 2004 – April 2005)

National Accounts Technical Service Representative (Jan 2003 – April 2004)

Shift Supervisor: Corrguator (Oct 1999-Nov 2000)

1976 – 1999 United States Navy: Master Chief Electrician’s Mate (Submarine Service)

Department Manager: Engineering Department Master Chief

•Directed the administration, training, planning and coordination of fifty-five men in five divisions.

Education

Bachelor of Science, Business Administration, graduated Summa Cum Laude with a GPA of 4.0.

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