Management Human Resources
Resume:
John Turnbull Waldo
Vancouver, BC V6B 0A6
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PROFESSIONAL EXPERIENCE
COHO Repair Services December 2004 – May 2011
Managing Director Vancouver, BC
As the Managing Director I increased services by over 450% and dramatically increased profitability while overseeing 32 employees providing 5 distinctly different services. I accomplished this through developing and carrying out a strategic plan that included business development, budget forecasting and financial management, implementing sound processes for service delivery, improving human resources practices, creating and developing value added relationships with internal and external clients, a dedication to client service, and excellent organizational skills.
• Strategic Planning
• Business Development
• Project Management
• Human Resources
• Financial Management
• Marketing
• Operations Management
BCNPHA, CHF BC, and CHF Canada July 2007 – Present
Educational Facilitator Across Canada
(BC Non-profit Housing Association, Co-operative Housing Federation of BC, and Co-operative Housing Federation of Canada)
• Identify educational needs
• Engage and collaborate with target audience and key partners
• Develop specific educational media tools to meet desired outcomes and meet delivery needs
• Delivery adult education
• Evaluate results per outcomes
• Authored several educational articles for regular publications
COHO Management Services April 2004 – February 2005
Co-op Housing Coordinator Vancouver, BC
• Property Management
• Member Relations
• Accounts Receivable and Payable
• Legal Administration
The Meridian at 910 Beach May 2002 – July 2004
Head Concierge Vancouver, BC
• Reservations
• Guest Relations
• Owner Relations
• Strata/Maintenance Coordination
• Front Desk – Check in/out & other guest inquiries
• Group Sales
• Full Concierge Services
Horstman House May 2000 – May 2002
Assistant Property Manager Whistler, BC
• Property Developer Liaison
• Real Estate Coordinator
• Strata & Property Management
• Facilities Management
• Budgeting and Cost Control
• Strategic Planning
• Quality Service Control
• Home Owner Liaison
• Front Office & Concierge Management
• Human Resource Management
• High Level Problem Solving
Whistler Premier Resort Accommodations October 1999 – May 2002
Client Services Manager Whistler, BC
• Front Office & Concierge Management
• Human Resource Management
• Strata & Property Management
• Budgeting & Cost Control
• Strategic Planning
• Quality Service Control
• Home Owner Liaison
• Facility Management
Big White Ski Resort November 1997 – October1999
Property Management Assistant Kelowna, BC
• Front Office Management
• Human Resource Management
• Property Management
• Home Owner Liaison
• Coordination of all Tenders & Proposals
• Transportation Co-ordination
• Group Co-ordination
EDUCATION
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Simon Fraser University Burnaby, BC
Community Economic Development 2011
Keller DeVry University Calgary, AB
Bachelor of Business Administration 1996
George Pringle Secondary Westbank, BC
Grade 12 Diploma 1992
OTHER EDUCATION
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Institute for Real Estate Management Vancouver, BC
Understanding SAFERhomes 2011
Safety implications for property managers – Bill C-45 2009
Buildings: going green and keeping them safe 2009
Green building 101 2009
Homeowner Protection Office Vancouver, BC
Understanding the building code & emerging green technologies 2010
MMPI Canada Vancouver, BC
Construction Law 101 2010
Atocrates Center for Project Sciences Vancouver, BC
Project management troubleshooting 2010
Project management – 12 steps to success & avoiding construction disputes 2010
Harris and Company Legal Seminars Vancouver, BC
Duty to accommodate 2009
Discrimination and Harassment 2009
Workers compensation and workplace safety 2009
Managing in a unionized environment 2009
How to draft effective contracts for employees and independent contractors 2008
Employment law 101 2008
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