Customer Service Representative

PROFESSIONAL SUMMARY

Dynamic, resourceful, and versatile professional with valuable customer support and problem resolution expertise. Solid reputation for ensuring a heightened level of customer satisfaction. Trained and experienced leader and employee supervisor. Excellent communication and human relations skills. Highly developed organizational skills; accustomed to maintaining high productivity level with heavy workloads.

PROFESSIONAL EXPERIENCE

Audrey Raffa, Decatur, Georgia 7/2009 – Present

Caregiver

• Provides around the clock care for elderly woman.

• Prepares meals and performs household duties.

• Provides transportation to doctor’s appointments and social activities.

• Monitors medical conditions on a daily basis.

• Ensures property management.

Mobile Cleaning Systems LLC, Snellville, Georgia 2/2000 – 3/2008

Operations Manager

• Oversaw core business and operational development.

• Responsible for all aspects of management and administration procedures within the company.

• Supervised proper recruiting, training, and managing procedures for a staff of 50 employees.

• Ensured and maintained strong employee relationships through effective leadership

• Lead by example and established professional work environment based on respect.

• Demonstrated strong communication skills and ability to establish customer intimacy.

• Responsible for bookkeeping, budgeting, AP/AR, P&L, payroll, and general accounting.

Cleancare of Atlanta, Lawrenceville, Georgia 6/1997 – 2/2000

Customer Service Representative

• Ensured optimum staff performance and customer service levels.

• Developed and implemented highly effective training programs.

• Maintained a fair and consistent set of standards.

• Continually reengineered procedures to maximize productivity.

• Talked with customers to understand, troubleshoot, and resolve problems.

• Monitored operations to identify any future problems or misunderstanding.

• Maintained product and services consistency and quality to increase sales.

EDUCATION

• Master of Arts in Organizational Leadership

Shorter College, Lawrenceville, Georgia, 2005

• Bachelor of Science in Business Management

Shorter College, Lawrenceville, Georgia, 2003

SKILLS

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint), QuickBooks.

• 5+ years experience in public speaking

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