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Norfolk, VA, 23518
August 25, 2012

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Saidat A. Salaam

**** ***** *** **** 757-***-****

Norfolk, VA 23518

Customer Service Professional

Persistent; Solution-driven; Customer Satisfaction

Multi-talented recent graduate with a Bachelor of Science in Psychology who takes pride in customer satisfaction. An innovative and team-oriented business professional who works well under pressure: team or independently, with ability to meet deadlines. Detail conscious and customer service oriented with number accuracy.

Professional Experience Virginia Beach, VA July 2012-Present

Financial Counselor

• Asses client financial situation

• Identify cause of excessive debt

• Identify ways to reduce client spending

• Communicate with customers by telephone

• Design a customized program that fits clients needs

• Advise client to stop using credit while on the program

• Determine clients monthly payment base on debt balance

• Guide and motivation client to make sure they stick with program

• Inform client of savings while on the program and length of program

• Discuss various options and together decide on best solution for clients currently situation

• Follow up with client to see if there is any questions or concerns about program

NCO Financial Systems Inc.– Virginia Beach, VA May 2012 – July 2012

Call Center Representative

• Communicate with customers by telephone and/or written correspondence to attempt to bring resolution to unpaid accounts

• Supply thorough customer service, maintain positive customer relations, and work efficiently in the name of the client

• Provide thorough, efficient, and accurate updates on computer files for each call made

• When requested, process all correspondences with adherence with pertinent legislation guidelines where applicable

• Knowledge, understanding, and compliance with company policies and procedures

• Maintain knowledge of functional area and company policies and procedures

• Provide feedback to management concerning possible problems or areas of improvement

• Make recommendations to implement improved processes

• Perform other duties as assigned by management

5.7.9 Apparel – Durham, NC August 2008 - May 2010

Sales Associate

• Assisted in the processing of merchandise receipts, price changes, transfers, damages, mistakes, returns, and inventory

• Drove and exceeded weekly sales goals by 5% over a month period by executing 5.7.9's initiatives – consistently focusing on customer service

• Delivered effective selling behaviors resulting in higher customer engagement

• Observed (delegated duty) new associates through formal observations focusing on selling behaviors to ensure new associates are providing an outstanding shopping experience to all customers

• Assisted manager to develop and communicate strategies to improve results- inventory and sales volumes

• Maintained high customer readiness standards: delivered a clean, neat and easy to shop store environment for customers

• Appointed team leader – coached and verified the daily balance (both credit and cash) of coworkers

• Observed customers behaviors to prevent merchandize theft and loss

• Comfortably speaking to virtually all customers, answering questions calmly and professionally, even when the client is upset

• Enforced two layer verification to ensure all merchandises (shoes, clothing and accessories) movement are properly scanned in and out of the warehouse (storage) to reduce inventory errors, theft and loss

Shaw University Raleigh, NC August 2007 - May 2008 Office Assistant – Work Study

• Answered telephone and referred calls to staff as appropriate

• Made copies, faxed and scanned authorized documents to intended clients

• Typed documents, delivered and picked items from other buildings on campus

• Sorted and distributed all incoming staff, mails

• With staff authorization, manually entered transfer students transcript to the database for processing

• Informed students on any school issues not familiar to them, and suggested the proper department or staff for professional assistance

• Ran errands and performed other duties as requested

Volunteer Experience

Shaw University Raleigh, NC January 2008 - April 2008

Photographer – Historian: Shaw University Peer Education Group Club

• As a group, planned and coordinated different events to educate other students about staying in school and improving grades

• Team effort: managed student events with up to 200 students in attendance which required coordinating registration, topics and speakers with 4 committee members including AIDS activists

• Photographed, and created captions for various events, which were then submitted to the school press for publishing

Shaw University Raleigh, NC March 2008

Freshman Requirement Alternative – 15 hours of community service (Marbles Kids Museum)

• As mentor, built self-esteem, confidence and self worth with assigned students

• Served as a role model to children: promoting mutual respect

• Encouraged children to share feelings, and opinions offered with the goal of directing them to inform parents of all issues

• Adapted to different situations by listening to concerns without judging their questions

Additional Skills

Basic knowledge of Microsoft Office Suites: Words, PowerPoint, and Excel with the ability to type 40 words per minutes

EDUCATION Bachelor of Science in Psychology August 2011

Bowie State University, Bowie, Maryland

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