Customer Service Sales

Rosemary F Cook

An experienced and successful candidate of Volt

seeking full time position with a chance for advancement

Objective: Seeking a position with a company in need of an experienced, multi-faceted sales and customer service support rep.

Qualifications

I have a variety of work experiences including management skills, assistant manager, administrative skills, providing customer service, greeting customers, answering phones, Skilled in Word Perfect, MS Word Office 2007, computer, retrieve data and data entry, faxing, filing, logging information, prepare and respond to customer needs, sales representative, meet sales quotas, inbound and outbound calls, closer, worked extensively in public and community relations.

Work History

Actionlink, LLC Customer Service Connection Specialist 2010-2011

Duties included approaching customers to promote Cox Communications digital, video, voice packages using customer service techniques, duties included attending company meetings, meeting monthly quotas.

Also assisted in training employees on new campaigns to set up customer accounts

Placed new existing customer accounts telephonically

Data Entry retrieving data from kiosks

General Office duties consisted of logging and filing customer accounts and updating and maintaining customers account information

Appointment scheduling for service installation of cable, internet and phone services

Meet and greet customers and answer customers questions regarding services provided

Volt

Duties included approaching customers to promote Cox Communications digital, video, voice packages at Wal-Mart and Best Buy store locations

Attending monthly company meetings, meeting deadline quotas, attending telephonic team meetings

Appointment scheduling for service installation of cable, internet, and phone services

Meet and greet customers using expertise sales skills and utilize special promotions to persuade customers to open accounts and start services with Cox Communications

Bringing below average stores quota current using specific guide lines to meet daily and monthly quotas.

Meet and exceed daily and monthly quotas and expectations.

Gather customer’s social security numbers, credit card and bank card information to provide payment for services

Retrieve documents from kiosk and kiosk data input

Train new employees and advise manager of employee’s progress

Magco LLC – Both IBook and Publishers is under the same umbrella as Magco 2005-2008

QC Supervisor: Duties included performing outbound telephone calls to renew current subscriber's magazine subscriptions using various leads according to different U.S. time zones. Supervised and verified representatives work orders. Closed magazine work orders, confirmed method of payment (check, credit card, and billing orders)

IBook - Office Manager: Opened and closed and managed an office that had multiple telephone lines with 14+ employees. Hired employees, terminated employees as needed, informed new hires of company policies. Assigned employee's work orders, conducted company meetings, followed up and resolved customer compaints, completed government employment forms. Kept track of records, reports, and files, evaluated employee's progress relating to telephonic sales and specific expectations, and created computerized time sheets, monitored employee hours, trained employees to perform sales, (new and renewal magazine subscriptions.)Sold various magazine subscriptions, VIP packages, and closed orders using a recorder to download recorded sales into a computer for processing. Other general office duties also included faxing, filing, inventory of office supplies and ordering. Totaled all transactions and reported them to the home office at the end of the day

Publishers Arbitration - Sales Representative: Contacted customers using various leads to renew their magazine subscriptions and closed all orders.

Education

Central Arizona College – GED

Mohave Community College – Secretarial Science

Central Arizona College – Medical Billing and Coding

Certificate of Achievement

Cox Communications

Store #1218

220% to plan

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