Project Manager

AMRUTHA SURESH 908-***-****)

PROFILE:

Progressive years of diverse experience in Information Technology with emphasis and expertise in Project Management, Business Analysis, Process Analysis, ITIL framework and Technology Life Cycle Management.

• Solid understanding of Business Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis with experience working in complex, cross-functional and geographically dispersed team environments.

• Experience in all phases of Software Development Life Cycle (SDLC) aspects including Requirements Analysis, Design, Development, Testing and Deployment as well as software engineering methodologies like Rational Unified Process (RUP) and Agile.

• Extensive experience in requirement gathering and analysis, modeling Business Process Flows, writing Business Requirements Document (BRD), Use case Specifications, Functional Requirement Document (FRD), Business Continuity Plan (BCP), Workflows and using Unified Modeling Language (UML) methodology.

• Experience in facilitating JAD sessions for project definition involving analyzing requirements, creating prototypes, user interface, UAT.

• Proficient in creating and developing Use Cases, Sequence Diagrams, Collaboration diagrams, Activity Diagrams, Class Diagrams, Use case narratives.

• Extensive experience in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML).

• Experienced in performing Business Process Reengineering/Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.

• Extensive Project management experience with Initiation, Planning, Scheduling, Monitoring & Tracking.

• Experience in defining project scope, schedule, goals and deliverables that support business goals in collaboration with senior leadership, stakeholders and business teams.

• Proficient in preparing project charters, project plan, lead the development of work-breakdown structures, develop project tracking and variance report, work effort document, project status document, entry/exit criteria for phase/iterative development and other project documentation as required.

• Experience in creating Program roadmaps and matrix, Services Portfolio management.

• Expertise in facilitating and fostering communication within and outside the competency, Onsite-Offshore model coordination; effective Risk Management and Risk Mitigation to ensure successful delivery of the project by assembling the Risk Management Plan and Risk Matrix.

• Experience in delivery of cutting edge infrastructure platforms and operational process including Network, Operating System, Storage, Database, Application/Server Platform Administration, Security, Datacenter Infrastructure, Service Oriented Architecture and disaster recovery.

• Proficient in handling and driving Technology Management Life Cycle, Infrastructure re-architecture, Data Center Operations, IT Infrastructure portfolio including strategy, planning, acquisition, upgrades, migration deployment and operational management.

• Knowledge of Functional/ Non Functional Testing- System Testing, System/Release Integration Testing, Regression Testing, User Acceptance Testing (Alpha/Beta), Test Plan creation and Test Estimates, Test cases.

• Good understanding and experience with IT service management and IT process flow including configuration, incident, problem and change management within the corporate environment.

• Expertise in Process Analysis that includes New Process development, Existing Process Improvement, Process prioritization, mitigation of the Process risk, Vendor & Partner Management.

SKILLS:

• METHODOLOGIES: Rational Unified Process, Agile, ITIL

• MODELING & DESIGNING TOOLS: Rational Rose 4.0, Rational Requisite Pro, MS-VISIO, Enterprise Architect 7.0

• TRACKING AND TEST TOOLS: HP Quality Center, Win Runner, Load Runner

• WEB TOOLS: Dream Weaver, Adobe Photoshop, MS Front Page

• ESM TOOLS: HPSD, Remedy

• WORKFLOW TOOLS: MS Office Suite, MS Project, Clarity.

• MONITORING TOOLS: Gomez, Client Vantage Active, VRUM, Vantage Analyzer.

• OPERATING SYSTEMS: Windows 7, 2000/NT, XP, Unix

• INFRASTRUCTURE ENVIRONMENTS: SOA, OS, Database, Network, Storage, Server/Application Platform, Disaster Recovery, Datacenter- MDHA Platform, Security (PCI, ISO, SOX compliance)

• E-COMMERCE BUSINESS APPLICATION: IBM -Web sphere commerce, Interwoven - Content Management System, Media Bin, Sterling Commerce- Order Management System, Endeca, Akamai

CERTIFICATION:

• IT Infrastructure Library (ITIL) V3- Foundation Certificate in IT Service Management

EDUCATION:

Master of Science in Computer Engineering

B.E in Electronics & Communication

PROFESSIONAL EXPERIENCE:

Target Corporation, Minneapolis, MN June 10 – Dec 11

Target Corporation is one of the largest retailers in the country. Worked for Everest Project (Target.com re-plat forming strategy), which resulted in Target transitioning from Amazon’s enterprise-services platform and launching its own e-commerce capability. Online operations is a business vertical shared by Target.com and Target Technology Services and is a 24 x 7 business and technology support team that supports the health and wellness of the Target.com website.

IT Project Manager - Target.com Online Operations Jan 11- Dec 11

Responsibilities:

• Key role in defining the project scope, schedule, goals and deliverables that support business goals in collaboration with senior leadership, stakeholders and business.

• Responsible for preparing project charters, project plan, lead the development of work-breakdown structures, develop project tracking and variance report, work effort document, project status document, entry/exit criteria for phase/iterative development and other project documentation as required.

• Acted as a Single point of contact for event response, incident and problem management and collision control for all infrastructures related planned activities and upgrades.

• Proficient in handling and driving the Technology Life Cycle Management of the .com Infrastructure which includes Performance Tuning, Upgrades, Break Fix, Patching, Trouble shooting, Consulting, Configuration changes.

• Worked in close partnership with change and release management for creating, approving and coordinating change requests.

• Lead the cross-functional coordination between Web Engineering team and Enterprise Infrastructure teams to identify the Root Cause and perform a statistical analysis of the high severity incidents and bring a long term fix issues and changes.

• Develop and deliver progress reports, proposals, requirements documentation, and presentations.

• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

• Performed effective Risk Management and Risk Mitigation to ensure successful delivery of the project by assembling the Risk Management Plan and Risk Matrix.

• Responsible for partnering and leveraging the Application Vendors & Partners, service providers for maintaining SLA and contractual details, open issue follow ups, seeking recommendations for performance tuning of the applications.

• Responsible for driving the deployments in Production and non-production environment and sync up of the deployment in Production and its lower environments.

• Provided inputs on strategic direction for the overall Project Plan and lead strategic projects with advice from senior leadership.

• Responsible for defining new Processes, Identifying process gaps and drive Process Improvements, approve new processes.

• Identify process risks and assist in the development of controls to mitigate those risks.

• Develop strong business relationships with clients to identify, review, analyze, and evaluate risks and controls within business area.

• Communicate business issues and scope for recommendations to management for process improvement.

• Document communication processes, update communication plans, and advocate process change.

• Own, support and maintain the Infrastructure SharePoint site and other collaboration tools as needed.

• Approval and Documentation of existing and proposed process flows and performed Business Process Reengineering/Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements

Senior Business Analyst- Target.com Online Operations Jun 10 - Jan 11

Responsibilities:

• Key role in requirement gathering and analysis for setting up monitors for the business application of the new Target.com website using agile methodology.

• Assisted project managers with the development of project schedules and defining project plan for the Target.com re-plat forming project.

• Presented the To Be monitoring architecture plan to the senior leadership for all the applications of Target.com, which involved the monitors for Middleware (MQ), File, Log, Processes/Services, Web servers, JVMs.

• Extensive involvement in JAD sessions and close partnership with architecture team and different levels of management to identify requirements, create use cases and to develop Business Requirement documents.

• Performed technical feasibility of the requirements and extensive involvement with the Engineering team for the requirement design of monitors.

• Active involvement and co-ordination with the monitor provisioning team to raise the requests for implementation.

• Involved in technical analysis and classification of the URL requirements under different vendor supported monitoring tools.

• Responsible for design and implementation of the requirements that involved vendor communication and co-ordination.

• Major role in cross competency co-ordination to understand the priorities in setting up the monitors.

• Documentation of existing and proposed process flows and performed Business Process Reengineering/Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements

• Involved in interactions with the SME, Project Manager, Developers and the End-Users to perform technical feasibility analysis, change and impact analysis of the requirements for business critical applications.

• Involved in creating Test cases, Test procedures and Methodology

Environment: E-commerce business application, Service Oriented Architecture, JAVA based application, Middleware, Web services, Supply Chain Operations, Monitoring tools, Infrastructure Technology Life Cycle Management

Core Services Corporation, Union, NJ Dec 09 – Jun 10

Core Services Corporation provides Oracle Hosting and Consulting services to its clients worldwide. Core Services delivers a wide array of services including 3rd party business operations solutions, information systems, Managed and Remote DBA services, Disaster Recovery solutions, Oracle Consulting solutions for new implementations and upgrades, Oracle Business Intelligence solutions, and Cloud Services.

Client Account manager/ Business Analyst

Responsibilities:

• Responsible for handling multiple clients and remained as a single point of contact for communication and escalation.

• Prepared the deliverables that comprised of project charter, project plan, implementation/communication plan, and project status report through metrics.

• Responsible for delivering comprehensive hosting services for Oracle e-business suite, R12 implementation and 11g-upgrades, remotely managed services for Database administration.

• Key role in delivering disaster recovery and business continuity solutions to the project plan.

• Responsible for maintaining the SLA for all the service requests raised and conduct the Root Cause Analysis for the high severity incidents.

• Responsible for providing the status of the project performance to the leadership on a frequent basis.

• Delegate tasks and responsibilities to appropriate resources, and influence them to take positive action and accountability for their own work.

• Identify and manage project dependencies and critical path.

• Documented existing and proposed process flow, analyzed current and target systems, conducted GAP analysis, change, impact and feasibility analysis with effective client communication.

• Understanding and documenting the business requirements via Use cases, Activity Diagrams and Sequence Diagrams using Enterprise Architect.

• Facilitated JAD sessions and finalized requirements with members from various teams.

• Worked extensively with the development team to review and determine the feasibility of the requirements.

• Involved in entering and tracking system defects in Rational Clear Quest.

Environment: Oracle 11g, Database Hosting, Disaster Recovery, Business Continuity, Data center Operations, R12 Implementation and Upgrades.

Deutsche Bank, New York City, NY Jul 08 – Nov 09

Deutsche Bank is a leading global investment bank with a substantial private client franchise. Its businesses are thriving in areas like Asset Management, Corporate & Investment Bank, Finance, Risk, and Global Technology Operations (GTO). GTO is a division that designs and develops the systems, software and solutions that make millisecond transaction times cost-effective and reliable who’s technological and logistical challenges implicit in growth impact the market.

Project Lead/Lead Business Systems Analyst

Responsibilities:

• Experience in delivery of cutting edge infrastructure platforms and operational process improvements with expertise in Storage capacity upgrade, storage migration, storage capacity trend analysis.

• Analysis on the current capacity utilization trend, predictions for the capacity increase based on the requirements.

• Experience in drafting a project plan for storage space with respect to SAN, NAS.

• Specific experience in creating strategy plan for large-scaled Infrastructure/Networking consolidation projects including virtualization (client and server), data center consolidations, and application migrations.

• Experience in delivering project plan, risk mitigation and contingency plan and guidance on tiring infrastructure to rationalize cost versus requirements.

• Define resources, implementation and communication plan for program implementation.

• Create strategies for risk mitigation and contingency planning by effective flagging and communication of the risks involved.

• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

• Develop full-scale project plans and associated communications documents.

• Set and continually manage project expectations with team members and other stakeholders, track project milestones and deliverables

• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas and define project success criteria and disseminate them to involved parties throughout project life cycle.

• Estimate the resources and participants needed to achieve project goals draft and submit budget proposals, and recommend subsequent budget changes where

necessary by performing a cost analysis.

• Escalate issues and risks to appropriate stakeholders and create mitigation plans.

• Draft the Vendor Engagement process for leveraging the Vendor for operational support, partnership methodologies for high severity incidents, onsite engineering support.

Environment: Storage Area Network, Network Attached Storage, LUN configuration, Capacity Upgrade and Trend Analysis, Hitachi, EMC, IBM Fast T, NetApp

IBM, Bangalore, India Sep 04- May 08

Capital one is one of the most reputed and prestigious banks in America, provides banking services to over 5.7 million customers. The project is to develop a loan originating system which gathers the key elements of the loan origination process- lead management, application processing, underwriting, closing and funding into a single system.

Project coordinator/Business Analyst

Responsibilities:

• Lead role in strategic planning and analysis of system requirement and capacity management.

• Analyzed functional and business requirements and providing integrated solutions for clients by assuring quality service delivery.

• Key role in cross competency and client co-ordination on a daily basis for resolving critical issues and continuous business process improvement.

• Gathered and documented project requirements, plan and develop projects, track and report project status, provided research and analytical support.

• Management and organization as a single point of contact for Project Management issues.

• Resolution of high priority incidents by maintaining the SLA compliance.

• Responsible for technical and business process documentation.

Royal and Sun Alliance Insurance

R&SA Insurance has a proud heritage dating back almost 300 years. The current Company structure was created in 1996 following the merger of two of the largest insurance companies in the UK, Royal Insurance and Sun Alliance. The project was an ongoing Operational Support.

Project coordinator

Responsibilities:

• Assist the Project Managers in project scheduling, program resource management and optimization.

• Involvement in cross-project dependencies and cross-project coordination

Track and report on overall program metrics and status and resource availability.

• Proficient in creating engagement process across various competencies and coordinate vendor activities

• Key role in optimization and improvement of project/program processes

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