Management Specialist

ROBERT PEMBERTON

**** ****** ***** ~ North Ridgeville, OH 44039

440-***-**** H ~ 440-***-**** C ~ ***********@*****.***

MANAGEMENT PROFILE

Operations Oversight • Staff Development • Resource Allocation

Highly experienced manager with 15+ years of progressive success in large international organizations, contributing significantly to improved operations, productivity, efficiency, and performance in highly competitive, time-sensitive environments. Superior organization and prioritization strengths, coupled with excellent communication and interpersonal skills among diverse individuals of all levels. Practiced leader with award-winning financial oversight success, along with history of building and guiding high-performing teams. Demonstrated skill in planning, orchestrating, implementing and monitoring large regional projects.

CORE COMPETENCIES

• Process Improvements

• Strategy Development

• Staff Leadership

• Project Coordination • Financial Controls

• Training / Development

• Relationship Management

• Documentation & Reporting • Recruiting Initiatives

• Growth Objectives

• Sales & Marketing

• Mentoring & Coaching

PROFESSIONAL EXPERIENCE

REALTY ONE REAL LIVING – Cleveland, OH 2004 – January 2008

Sales Agent

Sourced and established relationships with clients, interacting extensively to foster sales. Oversaw complex scheduling; coordinated across numerous functions, departments, agencies and organizations to ensure seamless project progress and timely closing; resolved problems and served as resource for clients and customers. Initiated and executed marketing initiatives across comprehensive documentation as well as Web presence.

Key Achievements:

 Created database to manage high-volume client contact information to facilitate marketing strategies.

 Supported training initiatives for new Agents, providing assistance in learning new data systems, improving Web sites, and utilizing available technology.

FEDERAL EXPRESS – Middleburg Heights, Columbus / Dayton, OH 1991 – 2003

Regional Recruiter, 1997 – 2003

Assigned to define, develop and implement operational strategy governing recruitment across North Eastern Ohio region. Interacted with multiple departments to forecast needs; secured and maintained appropriate candidate pools. Tracked, analyzed, and reported on results and coordinated events to maximize results. Spearheaded interview and screening processes. Crafted advertising and served as subject-matter expert (SME) for management team with regard to relevant policies and procedures. Planned, scheduled, developed, and conducted extensive training.

Key Achievements:

 Created and implemented new-manager training guide and formulated new process to facilitate new-hire documentation.

 Consistently achieved and maintained 100% of all assigned goals throughout tenure, while remaining significantly under budget.

 Directed implementation of new processes to track statistical-data accountability throughout assigned area.

 Achieved 50% increase in minority hiring in multiple locations by diversifying sourcing methodologies.

 Initiated implementation of spreadsheets to track data, resulting in significant improvement in reporting log accuracy.

 Established the utilization of spreadsheets to track controllable financial data leading, enabling organization to attain key financial goals.

Manager, Operations, 1994 – 1997

Directed 35 team members assigned to operations across Northeast Ohio, coordinating human and material resources to ensure timely, accurate deliveries. Administered $5 million annual budget; led across functions and departments tasked with freight movement, ensuring seamless workflow and streamlined performance. Oversaw safety functions and ensured compliance with applicable federal and state regulations. Negotiated and administered contracts; scheduled and conducted meetings; provided training and coaching to all assigned personnel.

Key Achievements:

 Reliably achieved all assigned goals while remaining well within budgetary parameters.

 Saved $200,000 annually by recognizing and seizing opportunity to orchestrate change in commit time.

 Achieved dramatic improvements in resource allocation and service reliability by spearheading introduction and use of various communication tools.

General Manager, 1991 – 1994

Led operations across 2 locations comprising 11-member leadership team and 375 employees; administered $25 million annual budget. Monitored, analyzed, and directed all business functions to maximize resource allocation and use and minimize costs; enforced policies, procedures and legal requirements.

Key Achievements:

 Saved $5 million in construction costs and $425,000 on annual budget, adeptly guiding project that added 9 management-team members and 225 employees over 18 months.

 Selected for Best in Region Safety Award and Best in Corporation Financial Performance Award as well as transforming one location’s mediocre operations into Best Performing Ramp ranking for 3 Consecutive Quarters.

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Additional experience includes positions as Materials Supervisor, Comprehensive Logistics, Youngstown, OH; Station Operations Manager, FedEx, Cleveland, OH; Media Specialist, Best Buy, Avon Lake, OH; and positions with General Motors and the US Army.

EDUCATIONAL BACKGROUND

BAKER COLLEGE – Flint, MI

Master of Business Administration in Human Resources, anticipated 2009

BOWLING GREEN STATE UNIVERSITY – Bowling Green, OH

Bachelor of Science in Marketing / General Business

Advanced Certification, Real Estate Institute (GRI Designation) ~ Member, Lorain County Growth Association ~ Senior Professional in Human Resources (SPHR)

Technical Proficiencies: Word, Excel, Access, proprietary databases

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