Customer Service Data Entry

Michele D Conley

**** ***** ******

Port Orange FL 32129

Home: 386-***-****

***************@*****.***

Summary I am a Customer Service professional with extensive experience in Call Center, Banking, Data Entry, Checking and Savings Services, Accounting, Audit, and problem resolution.

Hardworking and energetic, coordinates and organizes tax correction files. Dependable to my team, but also to independently interpret and process customer requests with critical documentation in a timely manner.

Reliable and committed to ensuring al internal quality standards and deadlines are met. Respectful of all co-workers and have a good repartee with management, peers, as well as both internal and external customers. Performance is noted for outstanding productivity, team interaction, accuracy, efficiency, integrity, and for doing whatever is necessary to met and exceed departmental and corporate goals.

Abilities 31 years of Customer Service

Extremely productive in high-volume, high-stress environments

Proficient at problem resolution and decision making with little supervision, often referred to as the “Go to Person.”

Extremely production in high-volume Call Center production

Experience NATIONAL CITY CORPORATION, Columbus, Ohio 1977-2008

Operations Processor V 1998-2008

* Expertise and complete knowledge of Internal and External customers in a Call Center environment.

* Expertise and knowledge of the many savings products

* Research and generate customer tax corrections using Convey software to correct IRS reporting on forms 1099int, 1099r, 1099sa, 5498, 5498sa

* Prepare, process, and balance original tax reporting for the beneficiaries of deceased IRA account holders

* Gather and remit tax deposits for COIS to satisfy IRS obligations

* Participated in training and writing Standard operating procedures for the new Cleveland Savings Operations group

* Experienced in accounting, balancing, and general ledger processing

Corporate Officer Ownership Coordinator 1996-0998

* Communication with Internal customers by telephone.

* Prepare, process, and update existing Officer Ownership numbers in the Cims system

* Vital to the coordination and assignment of new officer numbers during the FOA conversion

Data Entry Group Leader 1992-1998

* Communication with Internal and External customers in a Call Center environment.

* Prepare, process, and update customer requested AIF (Account Information File) and CIF (Customer Information Files) information

* Provide daily statistics on co-workers progress

* Responsible to provide co-workers with daily updates on procedural or system enhancements

* Trainer and Mentor

* Take ownership of customer requests and problem resolutions

* Participated in the creation of Standard Operating Procedures for Data Entry

Customer Inquiry Group Leader 1985-1992

Customer Service Rep I and II 1981-1985

Returns Clerk Group Leader 1980-1981

Customer Service Rep I 1978-1980

Check File Clerk I and II 1977-1978

Education Walnut Ridge High School 1976

Columbus, Ohio

High School Graduation

American Institute of Banking

Various Banking Related Classes

Interests My current interests are that I am an avid reader.

Skills Use of a 10 key calculator, fax, copier, PC, call center phone experience, Email, Access, Gateway, Data Bases, Excel, and Microsoft Word

References Available Upon Request

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