Customer Service Data Entry
Resume:
ELVA MERCADO
Paterson, NJ, *****
***********@*****.***
Professional Overview: Excellent communication and computer skills; ability to work independently or as
part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.
Summary of Skills:
• Filing and data archiving Excellent communication skills
• Spreadsheet creation, entry and formulation Microsoft Office, Excel, PowerPoint
• Self-starter with professional manner Business correspondence
• Filing/Editing Highly organized with superior attention to detail
• Energetic and organized Employee motivation, Administrative operations, Minute taking
Education:
Gibbs College, Montclair NJ Dec.2002 East Side High School. June 2001
Associates in Applied Science High School Diploma
Experience: Dale Avenue School 2008-present Part Time School Community Liaison
Standardized department filing system so secretarial staff could easily locate information in any filing center.
Coordinated meetings with teachers and parents and served as main liaison between staff and parents.
Communicated with parents via phone, person to obtain information on child or verification of address.
Prepared folders and maintained records of newly admitted children. Updated student information on a
daily basis. Assisted in all areas of administrative work including data entry, receptionist duties, file
organization.
MDJ, INC Hackensack NJ 2006/2007 Data Entry
Developed new customer relations through telephone or contact and sales activity. Maintained and
prioritized daily tasks and projects including: call logs, prices on parts and general updating on inventory.
Standardized department filing system so secretarial staff could easily locate information in any filing center.
Created databases and spreadsheets to improve inventory management and reporting accuracy.
Cingular Wireless Paramus NJ 2004-2005 Data Entry
Performed accounts receivable duties including invoicing, cash application, researching discrepancies,
issuing credit memos, reconciliations and responding to customer requests for documentation. Provided
efficient customer service to clients.
Montclair Child Development Center, Montclair NJ 2003-2004 Clerical
Prepared meeting minutes. Assisted in all areas of administrative work including data entry, receptionist
duties, file organization, research and development. Recorded staff attendance. Translated English to
Spanish and vice versa.
Chavez Income Tax Services Paterson NJ 2002/2002 Clerical
Developed new customer relations through telephone or contact. Improved communication efficiency as
primary liaison between IRS departments and clients. Systematically increased office organization by
developing more efficient filing/documenting system and customer database protocols. Updated clients’
accounts and information on a daily basis. Provided efficient customer service to clients. Performed regular
telephone contact with IRS to discuss status of refilling and reimbursement process to ensure account
resolution. Prepared folders and maintained records of newly admitted clients.
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