Levan Gore

**** ******** *** ******, **

Phone: 281-***-**** ~ E-mail: kf6mjb@r.postjobfree.com

Objective

To obtain a position in the IT field that will enable me to use my strong organizational skills, educational background, and ability to troubleshoot issues while fulfilling the needs of consumer and/or enterprise.

Education

ITT Technical Institute – Houston, TX

Associate of Applied Science in Information Technology – Computer Network Systems

Graduate: March 2010

ITT Technical Institute – Houston, TX

Bachelor of Applied Science in Information Technology – Information Systems Security

Graduate: December 2011

Skills

Network Troubleshooting Customer Service expertise

Organized Remote Desktop Support

Eagar and willing to learn Self Motivated

Network migration installation Problem Solving

Operating Systems:

• Windows XP, Windows Vista, Windows 7

• Windows Server 2000, Windows Server 2003, Windows Server 2008

• UNIX AIX Version 5.3

• IOS

Software:

• Active Directory

• SQL Server Management Studio

• APC Anyplace Control (Remote Supported)

• VNC Viewer (Remote Supported)

• Microsoft Exchange 2003, 2007

• Microsoft Office 97, 2000,2003,2010

• Touché

• Netterm (Tel-net)

• Onbase

• Arta Deposit

• IPSwitch (FTP)

• FSP Financial Services Platform

• MICR Quick

• Apache Open Office

• Symantec Endpoint Protection 12.1

• Comodo Security Suite

• CA Anti-Virus

• Hijackthis

Experience

IT Assistant Administrator September 2011 to Present

Investex Credit Union – Aldine TX

• Installing personal computers, software, hardware, peripherals and components, as needed.

o Installing and configuring operating system for user needs.

Migrated Operating systems from Windows XP and Vista to Windows 7.

o Installing core anti-viral system and remote client install

Migrating CA Anti-virus suite to Symantec Endpoint Management suite

• Providing timely responsive technical support to users at several branches Remotely and/or Physically:

o Including diagnoses of software, hardware, and peripheral device problems through recognition, research, isolation and resolution steps.

Resolving an average estimate of 10 Help Desk issues per day

Resolution of Server issues

• Implementing Updates and Patches for Server and individual branch computers

o Operating system updates

o Anti-Viral Patches

o Various program updates

o Java and Adobe platform updates

• Implementing operational daily processing routines

o Utilizing FTP software to transfer files

o Using Tel-net terminal software to move, create and/or manipulate reports for ready processing

o Indexing of SQL database files

• Ensure the integrity in local and remote sites for back up processing of vital system files and reports for DRP procedural purposes.

• Monitoring several servers:

o Several SQL databases, Unix Database Host, Domain Controller, Exchange 2007, Ultra Voice Server, Home Banking Gateway, Printer Server, Back-up Tape, VOIP PBX Server.

Computer Technician December 2010 to August 2011

PSN Professional Services Network – Aldine TX

• Building and troubleshooting personal/business computers.

o Installing Operating systems

Installing Windows XP, Vista, and Windows 7

o Troubleshooting hardware and software issues

• Small network troubleshooting.

Meat Dept Clerk May 2006 to December 2010

Kroger’s - Spring TX

• Provide customer service while sustaining quality of product.

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