Michael C. Winder - Resume 2009

MICHAEL C. WINDER, MA, CPT, RCC

**** ***** *** ***** • Jasper, IN 47546

TRAINING • ORGANIZATIONAL DEVELOPMENT

VP • Director

Accomplished professional with exemplary experience in the design, delivery, and management of training programs and organizational development initiatives that drive measurable performance improvements. High energy, charismatic trainer with excellent platform skills. Expertise in all aspects of assessment, creation, delivery, and evaluation of training and OD interventions complimented with excellent succession planning and HR qualifications. Keen ability to communicate strategic vision and develop employees to enhance quality of service, maximize leadership capabilities, and increase bottom-line profitability. Areas of expertise:

Training and Development • Performance Management • Curriculum Design • Needs Assessment • HR

Organizational Development • Learning Objectives • Training Evaluation • Staff Management • Coaching Special Events • Adult Learning • Platform Skills • Facilitation • Succession Planning • Customer Service

Sales Training • Leadership Training • Workforce Planning • Change Management • Communications

PROFESSIONAL EXPERIENCE

MASTERBRAND CABINETS, INC. (MBCI), Jasper, Indiana • 2002-Present

2nd largest kitchen and bath cabinetry manufacturer in North America; $1.6 billion annual sales in 2008 and over 8,500 employees.

Senior Manager, Organizational Development and Design

Conceptualize, develop, and direct all training functions. Lead up to 12 trainers in conducting needs assessments, designing and developing training materials, evaluating training interventions, and training on-staff trainers. Manage and maximize budget up to $1 million.

Serve as liaison and SME to executive leadership on succession planning, performance management, and leadership development. Deliver executive coaching to maximize performance and strengthen competencies.

• Played key role in uniting disparate family of brands into single corporate culture by creating week-long training program to drive 25% market share for 900+ leaders; heightened communications and collaborations between facilities and converted 95% of leaders to company rather than brand name allegiance.

• Impacted hiring of new supervisors from within organization from 20% to 50% by creating core leadership series to train in-house leaders; emphasized core leaderships skills, including setting expectations, accountability, delegation, constructive feedback, navigating change, coaching basics, and time management.

• Created and administered Mentoring Program to help young leaders build skills and competencies; program to date resulted in 6 promotions and identification of 27 candidates on succession charts out of original 38 participants.

• Influenced attrition reduction from 30% to 17%, with associated new hire cost savings of $380,000, by creating hourly production worker and professional staff on-boarding processes; positively impacted hiring and retention of 700+ employees for new plant start-up in 2004 and plant expansion in 2005.

• Developed or partnered in design of dozens of leadership development courses, including Delegation, Accountability, Setting Expectations, Teamwork, Conflict Management, Leading Change, and Leading through Channels.

• Selected to serve as Human Resources Manager for Auburn, Alabama facility during transition requiring strong HR presence.

CENTER FOR EMPLOYEE DEVELOPMENT, UNIVERSITY OF UTAH, Salt Lake City, Utah • 1998-2002

The University of Utah has 26,000 students served by 17,000 faculty and research and support staff.

Training Manager/HR Administrator

Charged with creating corporate university, Center for Employee Development, to drive development of professional staff, including hospital clinical staff. Directed and developed staff of 8, including 4 clinical educators, 2 trainers, and support staff. Held accountability for $675,000 budget.

• Led team and delivery of 500+ training and information sessions for end-users following successful financial, human resources administration, and student systems PeopleSoft software implementation; created and staffed help desk to answer 2,500+ questions monthly during first 3 months following crossover.

• Created new revenue streams for University by designing, developing, and delivering 2 fee-based customer service and train-the-trainer programs for local community; delivered programs to local businesses and agencies as well as through open registration courses.

• Secured positive reviews of support staff and influenced reverse of negative findings in previous reviews by Joint Commission on the Accreditation of Hospitals and Health Care Facilities by developing and delivering training in nursing, continuing education, customer satisfaction and service, and continuous improvement.

• Orchestrated and delivered 200+ meetings, seminars, and Q&A sessions and led communication efforts to prepare campus community for Y2K and transition from legacy systems to PeopleSoft.

• Served as vital member of Executive Board and as Chair for Legislative Issues of University of Utah Staff Advisory Council (UUSAC); served twice as President Elect of Council.

MELALEUCA, INC., Idaho Falls, Idaho • 1996-1998

Catalog sales company with over $250 million in sales in 1997; products ranged from home care and cleaning to personal hygiene, cosmetics, and several services, including long distance, travel agency, and credit cards.

National Director of Training

Led national training for independent marketing executives to drive sales and market presence of company. Directed, developed, and evaluated 4 trainers and 3 support staff. Managed all scheduling for average of 90 trainings annually throughout US and Canada; collaborated with travel agents to set dates and arrange travel. Administered $1.6 million budget.

• Reinvented delivery, content, and packaging for underperforming nationally-delivered training program.

• Drove $1.8 million in new business for company and 75% customer retention rate with new curriculum.

• Accelerated business for marketing executives attending seminar to 71% increase in new customers in 90-days post-seminar versus 90-days immediately preceding seminar.

Career Note: Additional professional background includes CORPORATE TRAINING MANAGER/HR DIRECTOR at HEALTHRIDER, INC.; Assistant District Manager for Training and Administration at FARMERS INSURANCE GROUP; Recreation Manager/Director of Leisure Services at SANDIA NATIONAL LABS; and Director for Outreach - Area Training and Development at NEW MEXICO SPECIAL OLYMPICS. Details on request.

EDUCATION

Master of Arts in Administration and Gerontology

Bachelor of Science in Recreation Management and Communications

BRIGHAM YOUNG UNIVERSITY, Provo, Utah

PROFESSIONAL AFFILIATIONS AND CERTIFICATIONS

Certified Performance Technologist (CPT), 2003-Present

INTERNATIONAL SOCIETY FOR PERFORMANCE IMPROVEMENT (ISPI)

Registered Corporate Coach (RCC)

WORLD ASSOCIATION OF BUSINESS COACHES (WABC)

American Society for Training and Development (ASTD)

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