Desktop Technician/Administrator

Brandon Whitson

*** **** **** ** #** ● New York, NY 10025

*******.*******@*****.***

OBJECTIVE

Seeking a permanent technical support position, with opportunity for advancement to an administrator role, in a company that will appreciate an extremely motivated self-starter

TECHNICAL SKILLS

• Networking: TCP/IP, Broadband, VoIP, LAN and 802.11x

• Operating Systems: Windows (98, 2000, 2003 Server, XP, Vista) and Novell Netware 6.5

• Software: Microsoft Applications (Word, Excel, Outlook, Power Point), Norton Ghost, Acronis TrueImage, Console One, ZenWorks, SysAid Help Desk and Asset Management, Active Directory and Systems Management Server

• Hardware: Intel/AMD-based workstations, Lenovo-Dell-HP/Compaq laptops and Compaq/HP servers

EMPLOYMENT

Independent IT Contractor, Austin, TX 09/08 – Present

• Design, setup and troubleshoot household computers/networks on an on-call basis

• Design, record and publish video tutorials (For Windows XP/Vista and Office 2003/2007 usage) for Central Texas-based publishing company for IC3 certification classes

IT Contractor, TEK Systems, Austin, TX 03/08 – Present

• Desktop standardization project - HCA Hospitals

1. Day-to-day projects include: imaging computers using ZTI deployment process; using Active Directory to manage users, computers, and groups; editing login scripts, troubleshooting hardware and software issues; asset management; and Microsoft Systems Management Server Console

2. Managed the distribution of new workstations for hospital directors, managers and other business staff. This included personal consultations with each individual to ensure the new workstations met their required specifications

• Assistant to Director of Information Technology - St. Gabriel Catholic School

1. Responsible for helpdesk and all service requests, which included troubleshooting wireless projectors, access points, laptop hardware, Office 2003/2007 compatibility and proprietary database maintenance

2. Other responsibilities included: Active Directory reorganization; group policy maintenance; simplification of login scripts; data center cable management; implementation of Windows Server 2003 based back-up servers; cable run and termination

• Technology Refresh - Round Rock ISD, Hays ISD, Manor ISD and Pflugerville ISD

1. OS install and duplication for desktops, system deployment and testing

2. Reported to district management and completed the task in the allotted time frame

Network Administrator, Texas Research International, Austin, TX 08/07 – 03/08

• LAN/WAN management for 100+ users in 3 locations.

• Assisted in the implementation of networking components such as routers, firewalls, access points and switches

• Supported Senior Engineers in the troubleshooting of file servers, workstations, print servers, mail and various other software applications at all locations

• Assisted in the implementation of a ShoreTel VOIP phone system

• Fully responsible for the design and build of all workstations, which included high-end CAE (Computer Aided Engineering) and CAD workstations.

Installation, Austin Countertops, Austin, TX 10/05 – 03/06; 10/06 – 08/07

Installation, Hydro Hoist Boat Lifts, Austin, TX 03/06 – 10/06; 08/05 – 09/05

Customer Service, Downtown Automotive, Austin, TX 03/05 – 08/05

EDUCATION

Abilene Christian University, Abilene, TX 07/03 – 12/04

Major: Business Management

Completed 41 credit hours, including business math, marketing, management, economics and communications

References available upon request.

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