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Customer Service Manager

Scottsdale, AZ, 85379
August 13, 2012

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***** *. ******* ****** **.

Surprise, AZ 85379

Phone: 623-***-****


A career that is both challenging and rewarding that also provides an opportunity for advancement.


BUYER (Produce) / INVENTORY SUPPLY SUPERVISOR (Contract Position): Safeway, Inc. - Phoenix, AZ 09/11 – 08/12

Hired on a contract basis to fill the duties of a buyer / inventory supply supervisor and held responsibilities for multiple warehouses (divisions/states). My responsibilities included, but were not limited to the following; Maintained target service levels and inventory for fresh produce and non-fresh items in several Safeway warehouses in the U.S. Responsible for forecasting and for the procurement of daily needs and promotional requirements while maintaining strict inventory levels. Monitored sales levels and determined volume adjustments, replenishments and allocations. Monitored store demands while managing aged inventory and over/under stock situations. Load-builded items while maintaining cost of goods delivered to Safeway divisions. Reconciled discrepancies with inventory and cost of goods. Had daily interaction with vendors, divisions, directors, office managers and buyers, regional directors and transportation. Regularly communicated with quality assurance and marketing team.

CUSTOMER SERVICE MANAGER: The Fortune 500 Group, LLC - Phoenix, AZ 04/09 - 08/10

Ensured the needs of several thousands of clients were met in a way that improved customer satisfaction and increased profitability for the company. Resolved difficult issues regarding client complaints and other matters. Maintained solid client relationships by handling their questions and concerns with speed and professionalism. Registered domains through and ensured that all data entry was inputted correctly into the CRM so that the customer’s website would open properly. Daily use/updates of the CRM. Walked clients through their back office to educate them on how the program works. Worked closely with the sales managers and General Manager on updating policies and procedures for client services. Daily proactive communication with clients via telephone, e-mail, or regular mail - always using strong communication skills. Maintained department database records, tracked weekly sales progress and researched any discrepancies. Processed credit card transactions and refunds through the merchant account. Other duties included; word processing, filing, faxing, shipping/receiving and directing visitors. Supervised support staff while overseeing the day to day responsibilities of a busy office. Trained new CSR employees and maintained employee records with all corresponding paperwork. Conducted staff performance evaluations, training, development and goal objectives.

CUSTOMER SERVICE REPRESENTATIVE / CASHIER: Super Target Store - Peoria, AZ 10/08 - 04/09

Ensured that each customer received outstanding service by providing a friendly environment, which included greeting and acknowledging every customer. Maintained outstanding standards, solid product knowledge and all other aspects of customer service. Maintained an awareness of all advertisements and promotions. Accurately and efficiently operated the registers while maintaining all cash and media. Processed merchandise returns, refund requests, credit card applications, etc. Received payments by cash, check, credit cards, vouchers or automatic debits. Maintained orderly appearance of the register area and supplies stocked near the register(s). Answered customers’ questions and resolved their complaints. When necessary, communicated customer requests to upper management. Performed additional tasks as requested by management.

COMMERCIAL SURETY BONDS ADMINISTRATOR / EXEC ASST: National Guaranty Insurance Agency – Phoenix, AZ 01/07– 03/08

Analyzed and evaluated new surety bond obligations and provided management with statistical reporting as assigned. Produced new/renewal license bonds for commercial surety businesses that are required by the state (AZ, NV) so they can engage in businesses, i.e., sales tax, restaurants, motor vehicle dealers, etc. Responsible for preparing judicial, probate, and public official bonds. Processed credit reports for the principal(s), requested bonding credit and delivered underwriting recommendations to the underwriter (owner) for approval. Canceled necessary bonds ensuring that all corresponding paperwork was delivered to AZ and NV Registrar of Contractors or to the Obligee in a timely manner. Maintained excellent relations with all agents. Served as a resource to the contract bond administrator as needed. Assisted the owner, scheduled appointments, placed P.O.’s, typed all correspondence, proofread, fax/copy/scan, answered phones, managed clients files and processed all incoming and outgoing mail.

BUYER / CUSTOMER SERVICE REPRESENTATIVE: Commercial Plastics - Portland, OR 04/99 - 10/99

Prepared sales orders for customers, researched new products/prices; prepared Purchase Orders for appropriate vendors and ensured the product(s) were to the customer(s) in a timely manner. Made follow-up phone calls with vendors and customers; maintained excellent relations with customers. Performed all other administrative and support duties, to include; phones, filing, faxing and creating/maintaining files.

PURCHASING MANAGER / INVENTORY CONTROL MANAGER: Classic Exhibits, Inc. - Milwaukie, OR 04/98 - 04/99

Responsible for establishing and implementing a purchasing/inventory control system, procurement procedures and policies to regulate all phases of purchasing; processed all Purchase Orders for stock and special orders; reviewed and analyzed purchasing source decisions and negotiated long-term contracts/blanket orders; provided product availability and delivery status to Production Manager; monitored projected ship date changes to ensure that internal/external customer requests were met; investigated late shipments and deliveries that may qualify for price adjustments; communicated with the Controller regarding processing accounts payable, researched new products and vendor requirements; updated pricing information and maintained vendor files.

PURCHASING MANAGER / INVENTORY CONTROL MANAGER: Hollywood Lights, Inc. - Portland, OR 04/97 - 04/98

Responsible for processing Purchase Orders for stock and special orders for internal/external customers; maintained History Reports and Purchase Order Reports; settled disputes with vendors on incorrect invoices, products and returns; researched new products and vendor requirements; coordinated tracking of sales expenses, non-inventory items and department expenses with the Controller. Managed and processed physical inventories; analyzed and researched all negative and suspicious quantities.

UNITED STATES MARINE CORPS (September 1991 - January 1996)

09/95 - 01/96 6th Engineer Support Battalion Reserve Center - Portland, OR: Maintenance Mgmt. Spec. / Inventory Control

Responsible for the upkeep of required maintenance records and accurate supply/maintenance data entry; responsible for the inventory of all the communications-electronic gear in the battalion and ensured that the bi-weekly preventive maintenance was performed; controlled the dissemination of reports and performed all necessary administrative duties required.

02/95 - 08/95 Joint Task Force 60 - Guantanamo Bay, Cuba: Operations - Noncommissioned Officer in Charge

Responsible for the operation of the movement of approximately 45,000 Cuban migrants to Miami, Florida. Also responsible for the accountability of all migrants through the appropriate daily reports. Ensured that the necessary supplies reached each camp.

02/92 - 12/94 1st Radio Battalion - Kaneohe Bay, HI: Maintenance Management Specialist / Inventory Control Manager

Responsible for the upkeep of required maintenance records and accurate supply/maintenance data entry; responsible for the inventory of all communications-electronic gear for the battalion and ensured that the bi-weekly preventive maintenance was performed; responsible for the dissemination of reports and performed all necessary administrative duties required.

01/92 Maintenance Management Training - Norfolk, VA - Student in training

09/91 - 12/91 Basic Recruit Training - Parris Island, S.C. - Recruit


Battalion Safety Noncommissioned Officer, Embark Noncommissioned Officer, Maintenance Management Noncommissioned Officer, experience in real-estate transactions.


1997 Turn Key Manufacturing Seminar - ‘How to Better Manage Inventories and Cycle Counts’: Certificate

1993 Hawaii Pacific University: Some

1987-91 Gresham Union High School: Diploma


Microsoft Windows XP, Vista and 7, Apple, Quickbooks, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) - MS Access, WordPerfect 6.0 and 6.1, Adobe PageMaker, Typing Speed 83 WPM (98% accuracy), Data Entry, 10-Key by touch, CRM, Top Producer, MLS, SIMS, Demand Aggregation (DA), Outside View (COM), iTrade, EXE


Good Conduct Medal; Navy Unit Commendation Award; Joint Meritorious Unit Citation; Certificate of Commendation; Humanitarian Services Medal, National Defense Service Medal


Attention to detail, multi-tasking, initiative/leadership, interpersonal, integrity, organization, problem-solving


Church, family, running/exercise, rock-climbing, mountain biking, adventure racing, scuba-diving, outdoors

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