Experienced Customer Service Rep

Michelle Rodriguez

*** ************ ***

Hartford, CT 06114

860-***-****

Objective: To obtain a position utilizing my skills and experience.

Education: Corraro Center for Careers, Inc. October 2006

Successfully completed a comprehensive fifteen-week training program that focused on the specifics of the Customer Service Industry. Proficiency achieved in the following areas:

 Basic Computer (Microsoft Word, Power Point, Excel)

 Basic Review in Reading, Writing, Math

 Job Readiness

 Positive Work Ethic

 Conflict Resolutions

 Community Service

 Subsidized Employment

Experience:

2007-current Open Solutions Inc Windsor Locks, CT

Duties: IP Generalist / Balancer

Responsibilities: Balance problem branch captured batches

Draw reports used to balance each bank

Input / balance using Excel spreadsheets

Create 'On-US' (POD) and Transit (ECL) Banks extracts

Balance assigned banks to ensure extracts are for correct amounts/item counts

Send POD extracts to Core Processors for posting

Send ECL extracts to the FED and Direct Send Banks

Ensure extracts are received and correctly processed

2006-2007

CSS/CON Hartford, CT

Duties: Community Organizer

Responsibilities: Setup appointments, hand out flyers, attend meetings and assist with mailings.

2005 Bank of America Hartford, CT

Duties: Proof Operator

Responsibilities: Made sure that the amounts on the checks were correct.

2004 Family Dollar Hartford, CT

Duties: Cashier/Stocker

Responsibilities: Maintenance of store, welcomed customers, stocked merchandise.

2003 Wendy Hartford, CT

Duties: Cashier,

Responsibilities: Took customers orders, assured dining room was well maintained for customers eating pleasures.

Skills: Basic Computer Skills, sales, Bi-lingual English/Spanish, excellent communication skills, work well with little or no supervision, able to work at a rapid pace.

Reference: Available Upon Request

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