Manager Customer Service

Timothy Rowland

**** ********* **** ** ****: 616-***-****

Lake Odessa MI 48849 *************@*****.***

Executive Summary

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.

Core Qualifications

Inventory control Team Leadership

Employee scheduling Training and Development

Staff development Distribution Management

Policy/program development Operations Management

Employee scheduling Budgeting

Professional Experience

A.D. Transport Express March 2006 to June 2012

Professional Driver

Canton MI

Delivered Chrysler parts to dealers throughout US.

Van Eerden Trucking October 2003 to March 2006

Professional Driver

Byron Center MI

Delivered office furniture to dealers and jobsites throughout US.

Ace Trucking Company May 1994 to August 2003

Professional Driver

Moline MI

Delivered office furniture to dealers and jobsites throughout US.

Builders Square June 1991 to April 1994

Department Manager

Kentwood MI

Trained and scheduled employees, maintained relationships between customers, contractors and

suppliers. In a national kitchen cabinet contest, my associates and I placed 3rd, beating major

markets such as Miami FL, Houston TX, Chicago IL and Atlanta GA.

Clamshell Protection Systems March 1984 to March 1986

Co-owner / President

Kentwood MI

Designed and developed an internal locking and security system for van semi-trailers and straight

trucks. Developed business plan for sales and manufacturing.

Michigan Energy Management Systems July 1983 to March 1984

Partnership

Kentwood MI

Sold and coordinated installation of heating and cooling high efficiency devices for homes and

businesses. Obtained HUD contract for low income dwellings.

Alpha Mobile Homes May 1981 to June 1983

Assistant Sales Manager

Tulsa OK

Sales of used mobile homes. Negotiated advertising and financing.

White & White Surgical Supply March 1979 to June 1981

Shipping Manager

Grand Rapids

Directed strategic initiatives to achieve much needed accuracy that was required when supplying

Hospitals throughout Michigan. I was able to increase accuracy in shipments with a smaller crew

by utilising a common sense approach. We were able to increase customer service satisfaction

John F. Lawhon Furniture Warehouse & Showroom September 1972 to March 1979

Operations Manager

Kentwood MI

Started with company in 1972 as a receiver and worked my way up to Operations Manager. I was

responsible for $2,000,000 in inventory, $500,000 annual building budget and 150 employees.

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