Customer Service Data Entry

CHANDRIKA PATEL

** ***** ** #* *****, NH *****

603-***-**** ***********@*****.***

Profile: Customer Service Expert - Adept Written/Verbal Communicator

Qualification summary

Diligent, detail-oriented individual knowledgeable of all office functions, with a solid background in the healthcare field.

Excellent at multi-tasking in a fast-paced environment, completing tasks within time.

Superior telephone, customer service, and computer skills with proficiency in MS word, Excel, and PowePoint.

Fluent in foreign languages Gujarati and Hindi.

Experience

UPWARD BOUND (2005 - 2007)

Volunteered at Registrar’s Office at Keene State College 2007

• Completed annual inventory of all academic classroom spaces on campus, listing all furniture, technology, and other major features of each room. • Experience in data recording and data entry.

Volunteered at Cheshire Medical Center as Assistant in the Anesthesia Section 2007 • Attended telephone calls and helped out at the front desk reception.

Volunteered at Cheshire Medical Center as Receptionist 2004 - 2007

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

Education

Temple University Philadelphia, PA 19121

Pursuing Bachelors of Science in Biochemistry

Anticipated Graduation: December 2013

Overall GPA: 2.75

Activities

Biology-Chemistry Society

Temple Bhangra – Manager

Ind an Student Association

Certification

Cedarcrest, Inc.

LNA License 2006-2007

Office Skills

Telephone & Front Desk Reception

Customer Service

Filing

Database & Records Management

Reports & Spreadsheets

Data Entry (75 WPM)

Computer Skills

Microsoft Word, Excel, PowerPoint, Internet Research

Operating Systems

Windows Vista/XP and Mac OS X

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