Manager Account Executive

ANTONIO CRISANTI

**** ***** **. ******, ** *****. Cell: 716-***-**** ***********@*****.***

OBJECTIVE: My goal is to utilize my management skills to train and develop an office team in pursuit of operational excellence.

QUALIFICATIONS: I have been in Management for more than five years.

EMPLOYMENT:

April 2011- August 2011 Office Manager Atlantic Dental Cosmetic & Family Dentistry

• Managing a dental practice consisting of four dentists and eleven support staff members

• Human resource demands such as hiring front desk and dental assistant staff; managing employee time cards, discipline and records

• Meeting accounts payable and payroll utilizing QuickBooks

• Overseeing insurance billing, posting, and payment; serving as liaison with third-party patient financing companies

• Crafting and placing advertisements in print Billboard and broadcast media to promote a modern practice in a spa-like setting; and developing promotion of the practice through social media such as Facebook

• I also trouble shoot miscellaneous issues that arise in the daily operation of a dental practice such as software problems, facility upkeep, and technology, while minimizing costs

• I represented the practice at community events such as Chamber of Commerce and Business Networking meetings.

August 2006-December 2010 Office Manager Allcare Dental Management

• As the Office Manager of Allcare’s Cheektowaga, New York location, I had collective responsibility with the Managing Clinical Director for overall office performance

• I was in charge of a team of ten

• Meeting monthly financial performance goals, exceeding patient care expectations, and providing support for all office staff members, I performed daily monthly and weekly reporting to the corporate office

• My HR duties included recruitment, annual employee evaluations, and policy & procedure interpretation, progressive and controlling overtime

• Hippa and OSHA Compliance

• As Office Manager, my most important responsibilities included motivating patients to commence treatment, and to collect payments

• Most patients do not want to visit the dentist, and it was imperative that I successfully persuaded them to initiate treatment and begin a payment plan

• I encouraged patients to continue treatment for their own dental health, as well as to reduce the office no-show rate-Company data determined that I was among the top five Allcare Dental office managers in production and over-the-counter sales

• I truly enjoyed speaking with each patient about their treatment plan, addressing problem areas, and finding a solution. I found that these goals were best met by anticipating patient needs and maintaining communication, as well as reacting quickly to dissatisfaction and coming up with the best solution

• Patient first approach

2005-2006 Sales and Marketing Manager SunLync

2003-2005 Account Executive Mail Marketing Systems Baltimore, MD

1995-2003 Account Executive Bee Group Newspapers Williamsville NY

1989-1995 Account Executive Sunburst Promotions St. Catharines Ontario Canada

EDUCATION: University at Toronto, Ontario, Canada Bachelor of Arts, Communications

Lakeport High School St. Catharines, Ontario, Canada

COMPUTER SKILLS: Microsoft Windows, Word, Excel, Power Point, Microsoft Office, Dentrix, Softdent,

Internet and QuickBooks Pro

INTEREST: Riding horses, Drumming, Reading, Networking groups

REFERENCES: Available upon request

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