Business Development, business management

** ***** ***** **** ***** Reading

Berkshire RG** 4DN

United Kingdom

Great Britain

075********(M), 011********(R)

********@*****.***

Joshua John

MBA + 3 years experience in BPO industry

Key Skills: Customer Service, Handling Customer queries, Business Development

Brief Profile

Work Experience : 3 Year(s) 2 Month(s)

Current Employer : Not Employed

Annual Salary : INR 2.50 Lac(s)

Highest Degree : Pursuing MBA, Bachelors in IT)

Date of Birth : 25 Oct.1986

Summary of Skills & Experience

Objective

Commit to the motto of the organization and put forward a conscious effort, investing time and energy in team spirit, to meet the challenges, and rise with and for the organization

Work Experience

Duration : Jan 2008 – Dec 2009

Company : iEnergizer Pvt Ltd, India

Designation : Senior Customer Advisor

Job Profile : Part of Leading Excellent Teams function. To improve the process and help advisor to perform better. Solving Customer Queries

Duration : Mar 2007 - Aug 2007

Company : V-angelz Pvt. Ltd, India

Designation : Business Development

Job Profile : •Use to Maintain a website.

•Use to delegate the tasks to my team

I use to work for Online Marketing firm, And my work was to take care of our company’s website (maintenance). If there is any error on the website then I have to co-ordinate with the technical team to fix that bug.

Duration : Oct 2006 - Jan 2007

Company : Dr. IT Planet

Designation : Customer Care Executive

Job Profile : Database Maintenance.

Use to call to customers and verify their addresses. And solving customer queries.

Duration : Jan 2006 – June 2006

Company : McDonalds, India

Designation: Cabin Crew Member

Job Profile : Worked there as a cabin crew member. Taking Orders.

Achievements

I have got 5 times 95% CSAT (customer satisfaction) while working with iEnergizer India. This is not an easy task to get so much from the customers or clients.

Education

UG : B.C.A (Bachelors in Computers Applications) from Sikkim Manipal University 2006 – 2009.

PG : M.B.A (International Business Management Studies) 2010 - Till now.

Software Skills

Office Work: MS-Word, PowerPoint, and Excel.

Internet: Well versed with Worldwide Web & Emails.

Strengths

Hardworking, sincere and an optimistic attitude towards life.

Ability to accept challenges and enjoy taking responsibilities.

Adaptable to changing working environment.

Fields of Interest

Eager to learn new things.

Reading.

Playing Cricket.

Surfing Internet.

Personal profile

Date of Birth : 25th of October 1986

Father's Name : Mr. Ambrose John

Nationality : Indian.

Permanent Address : 112-A, Dhawalgiri Apartment,

Sector-11, Noida. U.P. 201303.

Temporary Address : 28 Stour Close Tile Hurst Reading RG30 4DN United Kingdom

Declaration: I hereby declare that the information provided above is true to the best of my knowledge and beliefs.

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