Customer Service High School
Resume:
Heather Green
Red Bank, TN ***15
C: 423-***-****
kebi60@r.postjobfree.com
Qualification
Type 53 wpm Communication skills
Leadership skills Multi-task
Positive Attitude Team work
Attention to detail On time
Follow directions Polite
Athletic
Experience
June 2012- Amazon Fulfillment Center Chattanooga, TN
Current
I work in Amazon’s Fulfillment Warehouse where I stock shelves for pickers to pick for customer orders. I always exceed my performance expectations. I am also trained to be a Waterspider where I load up carts and build a queue for the other stowers to stock shelves. I also am trained to consolidate the shelves to make more room for stowing. I will be trained to be a Problem Solver which helps the stowers with problems with products and inventory.
May 2012- Office Depot Cashier Chattanooga, TN
June 2012
I assist customer with finding items that they need. I help out with
different projects in the Copy & Print Department. I restock the ink and vending
June 2011- Whirlpool Customer Service Representative- Randstad Cleveland, TN
January 2012
I worked in a call center for Whirlpool Customer Service where I answer phones and assist customer with basic troubleshooting and schedule service. I navigate through their computer system documenting what happens during the call. I also sale Extended Warranties for their appliances In October, I was chosen base on high performance for a level 3 job with KitchenAid Small Appliances for the holiday season. I accepted because I wanted to learn a new skill so I would be more valuable to the team. In November, I applied to be a Whirlpool employee and am getting hired on January 9, 2012. I really enjoy interacting with customers in their time of need and making them number one. I gained great communication skills along with computer. I use SAP and Seibel system on a daily basis to assist customers. I really enjoy my job with the company and see room to grow. The reason I am looking elsewhere is because the hours are limited once hired in January only garenteeded 35 hours a week making 10.15 hourly which is not bad but looking offering more hours and higher hourly rate.
Oct 2008- 252nd MP CO, Tennessee Army National Guard Cleveland, TN
Current Military Police Soldier
I drill one weekend a month and two weeks out of the summer. I had six months of 24/7 Military Police training in Fort Leonard Wood, MO. I was trained on security procedures, team work, moving as one unit, leadership skills, interact with the community, filling out reports, and how to use a chain-of-command. I have qualified with various military weapons such as: M4, M249, M9, etc. We are required to maintain our physical fitness and pass a randomized drug testing. I follow direction well and pay close attention to details. I am always on time and communicate well with leaders.
Jan 2009- Midland Valley Country Club Grainteville, SC
May 2009 Waitress/ Cart Girl
I was responsible for taking food orders and operating the cash register in the dining room. Also I drove a golf-cart around the course selling drinks and snacks to club members.
Education
Aug 2010- University of Tennessee at Chattanooga Chattanooga, TN
May 2011 23 credit hours in General Education, Criminal Justice and Military
Science (ROTC)
I was a full-time student for two semesters where I took basic freshman courses. I maintained a 2.5 GPA. I had great attendance and academic standing with the university. I also was an AROTC cadet and on their Color Guard. As a cadet, I showed great leadership skills and brought motivation to the program. I was required to keep up with military equipment and my physical fitness. I also attended multiple community service events. As a member of Color Guard, I was Executive Officer during my second semester. My duties were to hold practices and present flags during ceremonial events such as: football games, formal dinners, commissioning ceremonies, and award shows. I attempted and accomplished 23 credit hours.
June 2009 Midland Valley High School Grainteville, SC
3.2 GPA. Diploma
I was a cadet in the NJROTC program. Sophomore year, I was Administration Officer and Assistant Supply Officer. As Administrations Officer, I was responsible to put personal cadet information into the system and keep track of community service hours. Assistant Supply Officer, I was responsible in taking inventory of clothing and equipment and cadet records. Junior year, I was sent to NJRTOC Leadership Academy at Coastal Carolina University for two weeks. I was a platoon commander over 30 freshmen for a class period where I taught them basic cadet knowledge. Senior year, I was Operations Officer and Public Affairs Officer. As Operations Officer, I was responsible for scheduling special events, putting out a monthly calendar for NJROTC events.
Accomplishments
• Graduated from Leadership Academy-July 2008
• Enlisted into the Army National Guard-October 2008
• Graduated from High School-June 2009
• Graduated from Basic Training-December 2009
• Graduated from Army Military Police School-March 2010
Awards
• Cadet of the Year Award -May 2007-2009
• MOAA Award (May 2007): 1 of 12 in the district
• Leadership Cord (July 2008): completion of 3 weeks camp
• Most Improved Cadet (June 2008): MAST camp btw 8 different schools.
• American Legion scholarship upon graduation-June 2009
Affiliations
• Soccer Team Captain (Senior year)
• NJROTC
• Drill Team (all four years): spinning rifles in local drill meets and
ceremonies.
• Rifle Team (Junior/Senior years): practice with pellet rifle and competed in local meets.
• Academic Team (Junior/Senior): compete in trivia on knowledge.
Community Service
• Adopt-a-Soldier- sending goods to deployed soldiers for local church members’ families. We sent over 40 boxes in December 2010.
• Nursing Homes- dedicated one hour a week with Senior Citizens from August 2005-May 2009.
• Pick-up trash- with NJROTC at my high school monthly from August 2005-May 2009.
References:
• Jeff Yarber (Close Friend)
Cleveland, TN 37312
• Matthew Compton (Platoon Sgt. National Guard)
Cleveland, TN 37312
• Cameron Brown (Close Friend)
Chattanooga, TN 37404
•
• John Draper (Squad Leader-National Guard)
Cleveland, TN 37312
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