Management Customer Service

SUMMARY

** ***** ******* ********** ******* Oversight / Project Management Lifecycle (PMLC)

** ***** ********** ********** *** Innovation Experience

** ***** ******* *** ************** & Management (Oracle, JDE)

11 Years Business - Technology Alignment

11 Years Technology Operations & Infrastructure Management

10 Years P&L Responsibility

10 Years Application Development Management / System Development Lifecycle (SDLC)

9 Years Large Scale Vendor Management & Contract Negotiations

8 Years Corporate Technology Strategic Planning

Fluent English & Spanish

Industries Insurance, Government, Transportation, Hi-Tech Manufacturing, Finance, Consulting, Entertainment, Customer Service/Retail, Food and Beverage and Hospitality.

PROFESSIONAL EXPERIENCE

CIO 2007 – 2011

CAPITAL METROPOLITAN TRANSIT DISTRICT, Austin, TX

Central Texas Public Transit Agency (Bus / Paratransit / Commuter & Freight Rail)

Chief Information Officer for the Public Transit Agency serving central Texas region surrounding metropolitan Austin. Responsible for all technology maintenance, support, planning and implementation throughout the agency. Annual budget of $10 mil+ for operating and capital expenses supporting a fleet of 750+ vehicles.

• Kept IT operational expenses flat over 3 years while building 2 new modes of transit and expanding the agency’s application portfolio by 20%.

• Achieved the distinction of being the first transit agency in Texas to receive a Gold Level certificate of transparency from the Texas Comptroller Leadership Circle by publishing all relevant agency data on-line.

• Developed and expanded comprehensive technology project portfolio and governance model which formed the basis for agency wide PMO initiative.

• Led extensive effort to update and expand all customer information systems across the agency and began regular meetings with public advocacy groups to understand pressing needs and set external priorities.

• Responsible for technical architecture and implementation for the first commuter railroad built in Central Texas in the past 70 years.

CIO 2002 – 2007

NORTH COUNTY TRANSIT DISTRICT, Oceanside, CA

San Diego Public Transit Agency (Bus / Light Rail / Commuter Rail)

CIO for the Public Transit Agency for the northern half of San Diego County. Responsible for all technology and ITS (Intelligent Transit Systems) applications throughout the agency. Direct report to CFO with responsibility for all technology operations support, technology deployment, research, strategy, communications management and business innovation utilizing advanced technology.

• Reduced IT operational expenses by 10% year over year for four years while expanding business by 150% over the same period through the implementation of 42 cross departmental projects.

• Successfully managed all technology aspects of a regional $24mil Radio / Automatic Vehicle Location system for District’s bus fleet of 182 vehicles.

• Successfully managed all technology aspects of a regional $22mil Fare Collection system for bus, commuter rail, and light rail modes of transit.

• Built North America’s first wireless rail mesh network for security and telemetry purposes.

• Completed multi-year / multi-million dollar ERP implementation which moved the company to a single, cohesive financial system and provided real-time reporting capabilities.

• Developed comprehensive IT policy manual governing all areas of District technology usage.

• Implemented numerous inter-agency communications systems facilitating faster and more efficient collaboration with all levels of transit oriented government.

• Reversed major organizational decline of IT department caused by lack of strategy, poor communication, and lack of management. Net result is 100% employee retention over the past 4 years.

SENIOR IT MANAGER 2000 – 2002

WESTERN DIGITAL, Lake Forest, CA

Global Hi-Tech Manufacturer

Senior Manager for customer focused IT team. Directly managed internal customer support call center, all first line support technicians, and corporate IT procurement department. Direct report to CIO with responsibilities including corporate wide process improvement, member global Technology Management Steering Committee, and primary liaison with IT outsourcing functions.

• Cut departmental project expenses $300K annually by developing a Program Management Office to govern all IT project initiatives globally. Resulted in better internal project delivery success, increased global communication and improved executive visibility.

• Reduced IT operational expenses by $170K annually through replacement of costly and outdated leased video conferencing technology worldwide.

• Lowered Total Cost of Ownership of corporate desktops by 33% per year. Accomplished savings by refreshing PC’s with new technology platform on time and under budget.

• Reduced corporate desktop expenditures by more than 50% per year through implementation of a comprehensive asset management program to better utilize corporate resources.

• Realized net savings of 60% decrease in corporate real-estate expenditures annually after co-coordinating corporate move of over 750 individuals from worldwide headquarters.

• Saved $250K annually by renegotiating key vendor agreement with primary IT outsourcing provider while increasing flexibility and maintaining or improving existing service levels.

PRINCIPAL CONSULTANT 1995 - 2000

CAP GEMINI ERNST & YOUNG, New York, NY/Irvine, CA

Leading Global Consulting Firm.

Cross-industry, business/technical solutions architect responsible for the integration of multiple technologies in a heterogeneous environment to meet client’s business requirements. Extensive, practical experience in the implementation and management of business systems with a firm grounding in strategic analysis and planning of hi-tech solutions.

• Managed all aspects of the Year 2000 program for client’s corporate headquarters. Defined testing and certification processes and executive level reporting methods.

• Technical director for $10 million, 3 partner, outsourcing engagement involving replacement of entire IT department for a major Food Products company. Managed all infrastructure for the partnership while serving on the executive operations committee for the partnership.

• Developed Year 2000 Program Management Office global data repository strategy. Architected and implemented the technical infrastructure for the global program office activities.

• Performed business and technical evaluation of client’s applications portfolio for re-use and development in order to create new product offerings requested by executive management.

CONSULTANT 1993 – 1995

BSG CONSULTING, Houston, TX/New York, NY

National Client Server Consulting Company.

Client/Server application developer, system administrator and business analyst on a wide variety of technical platforms.

• Established the technical and system architecture for a client/server based international royalties system. Created development standards and system functional requirements documents.

• Selected inventory management system for international food service provider’s concessions division. Specified modifications and customizations needed to implement package solution.

• Led an 8-person design and development team for a complex field force automation application used to aid appliance repair technicians in the scheduling and completion of repair calls.

EDUCATION

B.A., Computer Science – Rice University, Houston, TX

B.A., Spanish Linguistics – Rice University, Houston, TX

TECHNOLOGIES

ERP Oracle, Oracle Financials, JD Edwards, SPEAR, Ultipro

Languages PHP, ASP, .net, C, C++, C#, Visual Basic, PowerBuilder, COBOL, FORTRAN, Lisp, Scheme, Assembly

Network Cisco, Bluecoat, Juniper, Citrix, VM Ware, VPN

Telephony Nortel, Cisco, Avaya, Voice Genie

Hardware Dell, HP, IBM, RS 6000, PRIME, EMC, Netapp

Databases Access, Oracle, SQL, MySQL, Sybase, Crystal Reports

Web HTML, XML, EDI

Operating Systems OS X, iOS, UNIX, PC, Windows, Thin Client

Vendors GFI, Orbital, ACS, Indra, Xiotech, ESRI, Railcomm, SPEAR

Other McAfee, Norton, Remedy, Magic Helpdesk, Track-IT, Kronos, Exchange, Lotus Notes, Hummingbird, OrbCAD, Trapeze, Excel, MS Word, Outlook, PowerPoint, Visio, Google Apps, MS Project, Planview, Primavera, Adobe, DriveCam, MobileView, SmartCards

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