Customer Service Insurance

DOLPHIN EDWARDS___________________________

E-mail address: **************@***.***

**** ****** **. **. **********, FL 33023 – 954-***-****

EXPERIENCE:

Allstate Insurance Ft. Lauderdale, FL

Full Service Insurance Company Jul 2010 – Jan 2011

Bodily Injury Claims Adjuster

• Investigating, evaluating, negotiating and settling injury claims, including coverage verification, legal liability and extent of damage to persons and property in the state of Florida.

• Contacting witnesses, agents, and other insurance companies, repair shops, contractors, medical providers, attorneys, and others to determine accident liability and settle injury claims.

State Farm Insurance Murfreesboro, TN

Full Service Insurance Company Jun 2009 – Apr 2010

Bilingual Claims Adjuster

• Investigated, evaluated, negotiated and settled auto claims, including coverage verification, legal liability and extent of damage to persons and property across the United States.

State Farm Insurance Cincinnati, OH

Full Service Insurance Company Sept 2007-Jun 2009

Multicultural Agency Recruiter

• Communicated effectively all aspects of the State Farm Agency opportunity to a variety of audiences which includes creating, developing, and delivering presentations.

• Consulted on the design and placement of opportunity advertising in partnership with Corporate

Communications and External Relations/Marketing.

• Analyzed and interpreted demographic and marketing information to assist in developing recruiting strategies and educating industry partners.

• Established and maintained relationships with Agency and Human Resources leadership as well as building relationships within the local community to stay abreast of current and future business needs leading to a 60% increase in acquired candidates.

State Farm Insurance Ft. Lauderdale, FL

Full Service Insurance Company Oct 2005-Sept 2007

Claims Adjuster

• Investigated, evaluated, negotiated and settled auto claims, including coverage verification, legal liability and extent of damage to persons and property across the United States.

• Assisted State Farm Agents in settlement of claims and recommended appropriate resolution of policy coverage issues.

• Provided assistance to local and corporate claim management in organizing and establishing new Special Investigative Units both inside and outside the Florida Zone.

• Worked closely with internal attorneys in defense of lawsuits.

• Communicated effectively with witnesses, agents, and other insurance companies, repair shops, contractors, medical providers, attorneys, and others in the course of conducting investigations.

Yachting and MotorBoating Magazines Ft. Lauderdale, FL

A Time Warner Magazine Company Jun 2002 - Oct 2005

Sales Assistant

• Supported all trade show and consumer focus events cultivating excellent relations with clients and colleagues.

• Provided client support to yacht brokerage, display and charter advertisers by developing strong relationships with managers and staff to further productive team efforts.

• Tracked all direct response, print advertising campaigns, Internet sales and produced reports on all circulation marketing efforts.

• Coordinated all collateral and sales support materials from conception to implementation.

Regulus Hollywood, FL

A Document Processing Company May 1999 – Jun 2002

Customer Service Account Representative

• Managed all print and mail projects, including monthly invoicing and collections.

• Implemented all new client cross-functional projects by overseeing work in progress with the programming, design and fulfillment departments.

• Increased annual company revenue by over 30% from clients by offering additional services and upgrades by accurately assessing customer needs.

Princess Vacations, Int'l. Hollywood, FL

A Vacation Packages Company Dec 1994 – May 1999

Travel Agent Account Representative

EDUCATION/CERTIFICATIONS:

THE UNIVERSITY OF TEXAS AT AUSTIN Austin, TX

Bachelor of Science in Advertising/Psychology minor Dec 1994

Fluent in Spanish (Written/Verbal)

Florida 620 All Lines Claims Adjuster License

Certified Diversity Recruiter (CDR)

Certified Internet Recruiter (CIR)

COMPUTER KNOWLEDGE:

Software: Microsoft Office (Word, Excel, and PowerPoint), ACT, Quick Books.

Contact this candidate