Manager Sales

William H. Johnson, Jr.

770-***-****

******@*****.***

Professional Summary

I am a result-oriented professional with an extensive amount of experience in various facets of business as well as various technologies encompassing strong verbal and written communication skills. I possess keen organizational and leadership qualities, supported by an industrious, adaptable, and capable personality. My vast array of experience demonstrates that I strive for success at the highest levels, and that I am a self-starter with the ability to work under pressure independently or as a team, complete multiple tasks, meet deadlines and adapt to change.

Work Experience

2010 - Present: Specpro Inc - Case Process Analyst

• Analyzing and Processing ETA Form 9089 applications for Foreign Labor Certification of permanent employment Visa’s for Foreign Workers for the Office of Foreign Labor Federal Department of Labor

• Maintaining a less than 2% overturn threshold respective to certification or denial recommendations submitted to the US/DOL Certifying Officer

• Reviewing applications for Foreign Worker Employment Certification in accordance with applicable laws, regulations, standard operating procedures, and directives issued from the National Office of Foreign Labor Certification

• Maintaining files in an accurate manner; preparing a variety of documents, correspondences, and reports using MS Office software and SQL database software

• Assisting in the validation of the business status of the employer and confirming the employer’s knowledge that an application has been filed on the firm’s behalf

• Providing recommendations to Federal staff regarding the disposition of each application that is fully supported by the case documentation

• Working in a high-pressure work environment with the ability to interact with people at all levels

• Exhibit strong verbal and written communication skills in the analysis and determination of each case

• Finalizing an average of 150 cases per week

2005 - 2011: Johnny’s NY Style Pizza - Franchisee

• Managed, Developed, Maintained and Supported all executive, administrative, operational, and training functions for each location

• Oversaw restaurant operations and HR related task with over 30 employees

• Hired, Coached and Developed staff consisting of cooks, servers, managers, and delivery drivers

• Managed all Profit and Loss reporting via QuickBooks, ordering/purchasing, and vendor relationships

• Develop all process and procedures regarding store operations and reporting

1996 - 2007: Hewlett Packard Company - Senior Pre-Sales IT Consultant

• Senior technology consultant for over 5000 complex Windows and HP-UX servers in HP’s enterprise datacenter environment

• Translated customer business requirements to technical service deliverables and delivery specifications

• Analyzed requirements and designed delivery processes required to meet customer needs

• Created and managed HP’s global standard server configuration for Windows, and HP-UX hardware

• Consulted on Mission Critical and High Availability requirements including those related to (SAP, SQL, and Java) databases and web related applications

• Completed 133 consulting projects in a 12 month cycle; server totals 550 Windows, 20 HP Itanium and 135 HP-UX.

• Pre-Sales Solution Design Consultant evaluated, and qualified supportable solutions based on standard and custom service offerings for External and Internal customers

• Developed bill of materials, and scope of work documentation for pre-sales and post-sales engagements

• Solution Design Consultant developed, validated, and implemented 20% of Americas HPIT non-standard infrastructure request

Senior Systems Analyst

• Designed and implemented eServices infrastructure to deliver complex High Availability (HA) solutions

• Installed, configured, and supported over 1000 HPUX, Linux, and Windows based servers

• Led fulfillment of technical infrastructure requirements for eCommerce, Supply Chain Management (SCM), Enterprise Resource Planning (ERP), SQL Databases, and Customer Resource Management (CRM) projects

• Defined, managed and tracked all technical resources for HPIT GDO eServices projects

• Designed and facilitated testing and implementation environments for HA solutions

• Developed change management processes and criteria for GDO platform support teams

• Interfaced with internal and external customers regarding escalations, implementation issues or support obstacles

• Composed production support documentation for HPIT GDO solutions

• Provided mentoring and deep-level support for Platform Delivery Engineers (PDE)

Senior Response Center Engineer

• Provided remote after-hours hardware and software support for both HP and other fortune 500 companies

• Facilitated technical support services and training for customers and peers of HPUX hardware and software

• Provided deep level support and mentoring for junior engineers

• Developed support procedures, tools, and processes for the after-hours support organization

1994 - 1996 Shaw Industries - Project Engineer

• Managed plant related projects related to maintenance, and manufacturing services up to $200K per project

• Managed project timelines and resources for 70% of all mechanical and electrical engineering services for Plant 20

• Designed and developed programmable logic code (PLC’s) for manufacturing production lines for safety and overall operating efficiency

• Project lead for engineering projects establishing requirements, coordinating and scheduling resources to project completion

Technical Training and Experience

• SA Training: Delivering Solution Architecture Methodology

• HW Experience: PA-RISC, Itanium, Superdome, Proliant, Opteron, XP SAN, Cisco, Linksys, Xircom

• SW Experience: Restaurant Manager, QuickBooks, HP-UX Shell Scripting, HTML Programming, HP-UX Fundamentals, HP-UX System Administration, HP-UX Network Administration, LVM/Mirrordisk, MC/Serviceguard, HP Openview Network Node Manager, HP-UX Down System Troubleshooting, HP Openview Omniback II and Omnistorage, HP-UX Patches, HP-UX Basic Network Installation and Configuration, HP-UX Dump Reading, HP-UX Installation and Configuration, HP-UX Troubleshooting, MS Cluster, Java, Excel, PowerPoint, Perl, Visual Basic, PeopleSoft, SAP, Word, VERITAS Volume Manager, Oracle RAC, C, C++

• OS Experience: HP-UX, Windows, and Linux

• DB Experience: Oracle, SQL , MySql, Access, and FoxPro

Education/Certifications

• BS Electrical Engineering, Southern Polytechnic State University

Civic Involvement

• Grady Young Foundation, INC (Non-Profit) Board Member 2003-2011

• South Fulton Chamber of Commerce Member 2007-2010

• YMCA Youth Basketball Program Coach 2006-2007

• The Sky’s The Limit Basketball Camp Trainer/Coach 2004-2005

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