Customer Service Medical Assistant

Jenifer Fortunato 310-***-****

**** ********* *****, ******** *****, VA 23464

E-Mail: ****.*********@*****.***

QUALIFICATIONS:

• Efficient in taking and recording vital signs and chief complaint

• Exceptional proficiency when administering injections and venipunture

• Over 10 years of customer service experience

• Excellent problem solving, organizational and communication skills

• Type 50 words per minute, and the ability to multi-task

EDUCATION:

Southern California Regional Occupational Center - Torrance, CA

CAAHEP Accredited Certified Medical Assistant Program

Medical Assistant Certificate of Competency July 2012

Marymount College - Rancho Palos Verdes, CA

AA Liberal Arts May 2006

CERTIFICATES:

American Heart Association - CPR and First Aid Current

EXPERIENCE:

160 Hrs Externship - Health Care Partners Medical Group - Torrance, CA

• Pediatrics • Internal Medicine • ENT • Dermatology

Room patients/ vital signs/ venipuncture/ injections/ urine analysis/ EMR/

Confirmation calls/ ear lavage/ organize medications/ EKG/ stock supplies/

Chief complaint/ assisted in minor surgeries/ put together patient charts

Front Desk Burke Williams Day Spa Torrance, CA 2010 – 2012

• Answer multi-phone lines and screen calls

• Book appointments and help facilitate the guests’ time

• Greet and register guests at arrival and settle their accounts upon completion

• Stock, organize and clean retail area

Office Assistant/Hostess Bottle Inn Restaurant Hermosa Beach, CA 2000 – 2011

• Greet and seat patrons upon arrival, and sustain reservation book

• Process incoming checks; create daily ledger of deposits

• Maintain office filing and storage systems.

• General reception duties, and return calls as appropriate

Team Leader/Head Tutor YMCA Torrance, CA 2003 – 2006

• Generate and uphold staffing and tutoring schedules

• Oversee daily activities and employees in Teen Center

• Tutor grades kindergarten through some high school subjects

• Maintain equipment, supplies, and cleanliness of Teen Center

VOLUNTEER WORK:

So. Bay Family Healthcare – Coordinator’s Assistant Gardena, CA Nov 18, 2011

Lions Club - Mobile Eye Exam Assistant Redondo Beach, CA Nov 4, 2011

YMCA Camp Whittle - Summer Camp Director Fawnskin, CA 2000 – 2011

REFERENCES: Available on request

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