Customer Service Management

Dharminder Khalsa

North Potomac, MD ***** • (C) 301-***-**** • kczd3e@r.postjobfree.com • http://www.linkedin.com/in/dharminderkhalsa

ADMINISTRATIVE SUPPORT PROFESSIONAL

Executive Support | Office Management | Meeting & Event Planning

Banking, Financial Services & IT Sectors

Administrative professional with diverse experience in executive and office support with a focus in organization and efficiency. Work both independently and as part of a team in managing competing priorities in deadline driven environments. Effectively resolve complex issues using excellent communication and customer service skills. Strengths include:

• Calendar Management

• Drafting Correspondence

• Creating Presentations

• Phone Etiquette • File & Records Management

• Scheduling & Meeting Coordination

• Travel & Expense Reporting

• Supplies Inventory • Data Entry & Database Management

• Typing: 40 WPM

• MS Word, PowerPoint, Excel, Access

• MS Outlook & Visio

PROFESSIONAL EXPERIENCE

CHEVY CHASE BANK, Laurel, MD 5/2003 – 7/2011

(Acquired by Capital One Bank)

Administrative Support Assistant I (2004 – 2011)

Provided executive and calendar management support to the Senior Director of IT and a direct report staff of two senior managers. Created weekly and quarterly report presentations and coordinated meetings and logistics. Oversaw office administration including: mail distribution, meter readings, filing, invoice processing, office equipment maintenance and special projects.

• Maintain the inventory of supplies including cost effective ordering and distribution.

• Coordinate meetings and events through proactive reservation of conference rooms, drafting meeting materials, and insuring the appropriate A/V setup.

• Provide assistance in the drafting, proofing and editing of documents, spreadsheets and presentations.

• Design and track organizational charts, meeting notes, project and program documents in MS software environments.

• Support managers and teams by assisting in day-to-day logistics (work orders, computer/phone issues, and supplies).

• Leverage customer service skills to address time sensitive inquiries from internal and cross-functional teams pertaining to the services of the department.

• Process travel and general expenses for managers in compliance with company guidelines.

• Maintain Software license agreements; provide software copies for distribution and off site backups of the software in support of business continuity initiatives.

• Coordinate/distribute project issues and action items to the owners for resolution, including providing hyperlinks to various reports and project plans.

Customer Service Representative / Teller (2003 – 2004)

Processed all banking transactions (deposits, transfers, withdrawals, and other transactions) in accordance with established policies and procedures. Demonstrated detailed awareness and compliance with fraud loss and check cashing guidelines. Maintained clearance for handling and balancing cash. Maintained supply and sale of consignment items.

EDUCATION

Bachelor of Arts – English, Political Science & History – Punjab University – Chandigarh, India

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