Customer Service Sales

Lesley J. Dail

**** ******* ******, **** *****, Texas 76116 • 817-***-**** / *******@*******.***

Account Manager / Management / NMLS ID# 914021 / Sales

SUMMARY OF QUALIFICATIONS

A motivated professional with experience in management, customer service, sales and production in various industries. A fast learner and hard worker known for excelling in performance and training/challenging others to work to the highest standards. A team player able to enhance operations and implement internal production controls, and ensure maximum market share that leads to increased profits; with a personal commitment to being recognized as an asset to a company.

Key Strengths:

• Product Development • Account Management • Sales/Account Executive • Communication • Customer Service

• Strategic Planning • Project Management • Planning/Coordinating • Analytical Skills • Leadership Skills

• Personnel Management • Team Management • Quality Control • Interpersonal Skills • Self-Starter

PROFESSIONAL EXPERIENCE

Poly-America – Supervisor Trainee / Supervisor / Manager

• Supervised a shift of 25 people in the Plastics Reprocessing Department.

• Promoted to Manager of 86 people on 4 different shifts in the T-shirt Bag Extrusion/Conversion Department.

• Drove scrap rate down in the T-shirt Bag Department from 24.5% to 17.9% in a 9-month period while maintaining a production rate of over 2 million pounds per month.

• Promoted to Manager of 240 people on 4 shifts in the Drawstring Bag Conversion Department.

Kemps, LLC – Manufacturer’s Sales Representative

• Managed existing accounts and called on new accounts to increase market share of Kemps products within

Affiliated Foods member stores and United Supermarkets in Southwest Region.

• Supervised resets according to set schematics.

• Increased market share by selling product or adding SKUs to 25% of distribution. Increased shelf space by two doors, cutting competitor’s SKUs at store that sold more of competitor’s product than any other store in the Affiliated group.

Masco Retail Sales Support – Field Sales Representative

• Performed store service calls and trained sales associates about Masco products. Maintained set integrity to ensure that stores always had the correct product on the shelf and to encourage associates to always take customers to Masco products first.

• Maintained Masco’s merchandise for Lowe’s Home Improvement stores.

• Sold more Masco product in six-store territory than any other representative in the Southwest Region.

• Won Kilz July Sales Contest for the Southwest Region.

Enterprise Rent-A-Car – Management Assistant

• Provided customer service throughout rental process and sold upgrades and protection packages to customers.

• Marketed to multiple business sources; sent leads/referrals to regional office to expand business.

• Received Highest Customer Service Rating in DFW area for three consecutive months.

EDUCATION

Texas Tech University – Bachelor of Business Administration with focus in Marketing

NMLS ID# - 914021 (Passed the National and Texas Components of the SAFE Test)

Contact this candidate