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Sales Quality Assurance

Wexford, PA, 15090
$35.00 / hr
August 20, 2012

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Gary P. Monk

*** **** ***** *****,

Wexford, PA *5090

724-***-**** (H)


Technical professional and trainer with 20 years experience in the following industries:

Nuclear power plant operation Hazardous materials handling

Hazardous waste processing Radiation safety

Instructional System Design Inorganic chemical testing

Metallurgical testing Quality Assurance

Proficient in designing and presenting objective-based technical training, implementing quality control programs, creating standard operating procedures, managing internal and external sales calls, and making sales presentations. Skilled in utilizing a systematic approach to identifying root cause issues and designing effective solutions.


General Physics 2010 - 2012

Senior Training Specialist

Developed system operating procedures for hybrid electric generating facility;

Wrote student and instructor guides for bulk electrical system transmission and distribution to meet NERC training requirements for system operators and generator operators;

Genworth Financial 2007 – 2011

Licensed Health and Life Insurance Agent

Analyze diverse social and economical situations to design insurance policies for individuals;

Received “Silver Agent” classification for submitting $120,000 of business within the first year;

West Penn Testing Group 2001 – 2006

Business Manager

Managed independent inorganic chemical and metallurgical testing laboratories;

Designed and implemented a workflow monitoring system that reduced product turnaround time by 10% and improved customer satisfaction;

Increased annual sales from $600,000 to $900,000 in three years;

Implemented ISO 17025 Quality Assurance Program;

Purchased capital equipment to expand capabilities of the inorganic chemical testing and the metallurgical testing laboratories;

Supervised three professional employees and eight hourly employees;

Business Consultant 1995 – 2001

Sales: Researched client needs to create product presentations, which expanded a bioremediation firm’s sales territory from one state to four states.

Training: Conducted hazardous materials (HAZWOPER) and industrial safety training in accordance with state and federal regulations.

Pacific Gas & Electric, Diablo Canyon Nuclear Plant 1984 – 1995

Technical Instructor

Designed objective-based training curricula that met regulatory requirements for technical courses;

Developed training material utilizing an objective-based process;

Analyzed job functions using a systematic approach to training processes;

Identified deficiencies in training programs and re-designed training to resolve them;

Taught adult courses in team building, industrial safety, continuous improvement, hazardous material handling, radiochemical analysis, radiation detection, hazardous waste processing, and emergency response;

Cincinnati Gas & Electric, Zimmer Nuclear Plant 1982 – 1984


Designed, developed, and presented objective-based radiation safety training courses to plant staff and contracted work force.


United States Navy, Honorable Discharge

Machinist Mate First Class (E-6) Naval Nuclear Power Program

Performed Nuclear Engineering Laboratory Technician responsibilities to maintain nuclear power plant chemistry and monitor radiation levels.

Conducted on-the-job training for mechanical, chemical, and radiation safety systems at a Naval Nuclear Power Training Unit;


Master’s in Business Administration, California Polytechnic State University, San Luis Obispo, California

Bachelor of Science Degree, Organizational Behavior, University of San Francisco, California

Hazardous Materials Management Certificate, University of California Extension, Santa Cruz, California


Instructional Design and Presentation Training Courses

“Systematic Approach to Training,” objective-based training design (40-hour course);

“Criterion Referenced Instruction,” instructional analysis, design, implementation and evaluation (80-hour course);

“Train the Trainer,” by NUS Corp, classroom management and presentation skills (40-hour course);

“Instructor Certification,” by National Academy for Nuclear Training (40-hour course);

Management and Sales Training Courses

“Positive Power and Influence,” situation management (24-hour course);

“Managing Your Business for Profit,” by First National Bank (16-hour course);

“Interpersonal Communication,” by Support Group Network (40-hour course);

“Analyzing Performance Problems,” root cause analysis protocol (40-hour course);

“Facilitator Leadership,” continuous improvement group management (24-hour course);

“Sales Advantage,” by Dale Carnegie Training (24-hour course);

“Dealing with Difficult People,” conflict resolution (16-hour seminar);

Technical Training Courses

“Hazardous Material Worker and Emergency Response,” (HAZWOPER) - CFR 49 (40-Hour course);

“Radiochemical Analysis and Detection,” by Westinghouse (80-hour course);

“Radiation Detection and Safety,” by UCLA (40-hour course);

“Propulsion Design School for Nuclear Carrier CVN-70,” by Bettis Laboratory (120 hours);


Metamorphosis, A Spiritual Transformation, ISBN-13:978-1466419049

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