Customer Service High School

Nicole M. Wyche

*** ********** ****** **

Washington D.C. 20017

(H) 202-***-****

(C) 202-***-****

Email: **********@*******.***

SUMMARY:

Conscientious, success oriented individual with a background in office administration, document imaging, customer service and other diverse skills, interested in career advancement.

PROFESSIONAL EXPERIENCE:

Hampton Inn/Homewood Suites Silver Spring.MD Mar 2010-Present

Guest Service Agent

• Greets guests in a warm and friendly manner using focus skills and personalized service.

• Registers guests into hotel following established procedures, working in coordination with other employees or departments as required to ensure 100% guest satisfaction.

• Processes payments "Fast and Flawlessly" following established procedures.

• Informs guests of shows, facilities, services and room amenities available at Hampton Inn/Homewood Suites

• Maintains the cleanliness of Front Desk and surrounding areas to uphold “Hampton" standards.

• Assists guests by attempting to honor special requests for specific accommodations, and presents options when those requests cannot be met.

• Demonstrates a pleasant and enthusiastic demeanor at all times.

ONSITE E3 Alexandria, Va. 2000-2008

Customer Service Representative/Dispatcher

• Responsible for the timely completion and setup of customer imaging and scanning projects for dispatch under tight deadlines. Cataloging and tracking of all phases of dispatch process for local, regional and national distribution of customer jobs. Setting of priorities for timely completion of projects. Interface with customer contacts and internal personnel to meet these deadlines. Project tracking and notification of status at shift change to insure continuity of process.

• Development of customer contact interpersonal skills (i.e. rapport with customers and internal clients such as sales representatives).

• Continued development of office and administrative skills.

• Practical experience using office equipment such as fax, scanners, copiers, personal computers, etc.

• Practical experience in use of Microsoft Office Suite.

ATTIA ART & COIFURE Washington, D.C. 1999

Shampoo Assistant/Receptionist

• Responsible for general office administration, arranging and scheduling appointments, maintain salon calendar, customer interface by phone and in person, as well as washing of hair and overall cleanliness of salon.

• Continued refinement of administrative office and organizational skills

• Continued development of cosmetology and business skills

EDUCATION:

• Hospitality Training Internship Program, Hospitality High School, Washington, DC, 2009

• Certificate in Techniques in Alcohol Management, Professional Bartending School, Arlington, Va., 2005

• Mortuary Science Coursework, University of the District of Columbia, Washington, DC, 2000

• Diploma in Cosmetology, Dudley Beauty College, Washington, DC, 1997

• Diploma, Theodore Roosevelt Senior High School, Washington, DC, 1996

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