Customer Service Maintenance

Darren D. Finn

**** ****** ******** **. ********, Tennessee

615-***-**** • Email: ******.*********@*****.***

VALUE OFFERED

• Expertise in organizing, managing, and effectively completing daily technical and service objectives - using proven skills of coordinating priorities, leading others, communicating customer expectations, and insuring important and urgent daily activities are executed by the customer service and repair team.

QUALIFICATIONS SUMMARY

• Over 28 years’ customer relations and technical performance experience.

• Effective performance in highly competitive, high stress rental market with customer expectations met and exceeded.

• Self motivated, well organized, and disciplined customer service follow up performance.

• Strength in building customer trust and confidence to insure future repeat business.

SELECTED ACHIEVEMENTS

Technical Lead/Supervisor 2008-Present

RAC National Product Services Nashville, TN

• Lead a workforce of electronics/mechanical technicians in the repair and maintenance of

Consumer/professional products.

• Identify and plan for manpower requirements, overtime, and maintenance.

• Assisted both walk-in, and phone-in service customers and completed coordination of all service calls and work orders from customer initiation through to service completion.

• Coordinate and assign special project work for service agents and salespeople.

• Oversee daily service for 125 locations.

• Involved in the hiring, training, and performance management of the technical production staff.

• Implements training programs and scheduling for technical staff.

Electronics Technician 1996-2008

RAC National Product Services Louisiana/Tennessee

• Repair and maintenance of consumer/professional electronics.

• Ordered and managed inventories of product parts.

• Insured accuracy of work orders.

• Managed work orders and coordinated status and completion between technicians and administrator.

Electronics Technician/Supervisor 1993-1996

Projections Video Supply Co.

• Repair, maintenance and set up of professional electronics/show services equipment.

• On site repairs and rigging of video wall, projectors, sound systems, and lighting.

• Creation of specialized cables and wiring harnesses.

• Insured accuracy of system integration.

• Initiated technical crews and product readiness for client needs.

REFERENCES AVAILABLE UPON REQUEST

SELECTED ACHIEVEMENTS

Associates Degree in Electronics

Louisiana State Technicians License

Diplomas in several manufacturers course studies and training including JVC, Sharp, Sony,

LG, Infinity, JBL, Peavy, Mesa Boogie, Crest, EAW, and Ensonic

DRW/Assess Career Development

EDUCATION

1977-1981 Chalmette High School Chalmette, La.

Grades 9 -12

On premises repair of school electronic equipment and audio visual aide.

Graduated Honors. GPA 3.98

1981 -1983 Nunez Technical College Chalmette, La.

Electronics Theory and Operation

Radio and Television repair, Audio Visual Communications

Vice President Student Council

INTERESTS

Hunting, Fishing, Camping, Collecting Firearms, Shooting Range

branchout.com/Darren.Finn

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