Customer Service Representative

*** ********* ******

Jackson, Georgia ***** Phone 770-***-****

E-mail *************@*****.***

Romela Freeman

Education

****-**** ****** ***** ********** Albany, GA

Business Administration.

2002 University of Georgia Athens, GA

Clerks Certification (Carl Vinson Institute of Government)

Finance Officers Certification

Professional Experience

1999-2012 City of Flovilla Flovilla, GA

City Clerk

Prepare correspondence, financial reports, and council minutes.

Handled the daily operations of the city.

Handled payroll, accounts payable and accounts receivable.

Greeted customers, answered phones and received water payments.

Used utility billing software- Black Mountain/ RVS Software

Prepared annual budgets

1998 DeVry University Decatur, GA

Customer Consultant

Assisted students with registration.

Greeted and toured students around the school.

Assisted the Dean of Student Services.

1996-1998 JcPenney Credit Center Marietta, GA

Customer Service Representative

Resolved customer inquires.

Approved credit extensions and authorizations for customers.

Collection activity on delinquent accounts

High volume call center experience

1992-1994 Snapper Power Equipment McDonough, GA

Assembler

Assembled lawnmower on an assembly line

Packed the equipment for retail sale

Training Butts County Leadership Training, Microsoft Office, QuickBooks Pro

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