Customer Service Administrative Assistant

BERNICE T. VILLANUEVA

**** ******** *** *.*., APT. L6

PORT ORCHARD, WASHINGTON, WA 98366

Cellular: 360-***-****

Message: 360-***-****

Email: ********@*******.***

OBJECTIVE

Seeking a position as an Administrative Assistant which will allow me to further utilize my existing skills and enable to acquire new abilities.

QUALIFICATIONS

Experience in Debt Collections & Account Handling

One (1) year experience in Customer Service for a high volume in-bound call center

Three (3) years experience in Administrative Clerical of local county government

Knowledge of computer software, data entry/retrieval

Ability to speak moderate Spanish

PROFESSIONAL EXPERIENCES

KCR/AmeriCorps, Bremerton, WA 98337 Oct’07 to May’08

Position: Volunteer Elementary Tutor

AllianceOne, Inc., Gig Harbor, WA 98335 Jan’05 to Nov’05

Position: Commissioned Debt Collector

Teletech, Inc., Bremerton, WA 98311 Jul’02 to Jul’03

Position: Corporate Customer Service Rep

Kitsap County Commissioners Office, Port Orchard 98366 Jan’00 to Jan’02

Position: Office Assistant (extra-help)

WORK EXPERIENCE

Employed as a debt collector of 11 months experience, I completed 4 weeks of training and became familiar with procedures and performed varied and responsible account handling of approximately 3,500 consumer accounts.

Exceeded monthly gross commission for by more than 25 percent in revenue.

Performed detailed legal instructions given by the client to work and received subsequently new assignments.

Worked independently on commission and was given more duties requiring independent and unsupervised judgment and decision-making.

My work performance is reviewed for timeliness of completion and adherence to instructions, policies and procedures through collector financial reports and daily transaction calendars.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of: debt collections, wage garnishments and confidential procedures, multi-line telephone communication with consumers, third parties & business employers. Use of web-internet for cross-reference methods, filing and indexing.

Skilled in: Interpersonal consumer relationships using tact, patience and courtesy in a stressful, hostile work environment. Process oral and written communications, handle consumer disputes, organize and maintain effective employment with appropriate departments.

Ability to: Take directions from more than one individual. Organize and prioritize work assignments, maintain professional demeanor under stressful situations. Maintain neat personal appearance and courteous attitude toward public and fellow employees. Accurately type 50+ wpm.

EDUCATION

1982-1984 Hawthorne High School, Hawthorne, California

1984-1989 G.E.D., South Bay Independent Study Program, Redondo Beach, California

References: Available upon request

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