Sales Manager

Michael J. Egan

**** ********** ******, **********, ** 19081 - 215-***-**** - ***********@*****.***

Strategic, enthusiastic sales professional

SUMMARY OF QUALIFICATIONS

* Highly experienced, customer satisfaction-oriented manager with proven track record of increasing customer retention, revenue growth and reducing operating expenses.

* Managed multi-store retail locations and online e-commerce store. Adept at developing and implementing successful strategies, policies and procedures.

* Effective, patient listener and communicator that creates positive store atmosphere. Skilled in preparing and conducting presentations and product demonstrations.

* Excellent and well-rounded role model with ability to work independently as well as develop and manage team. Proven ability to inspire and enable employees to perform at their best.

* Detail-oriented, accountable and creative problem-solver; continually reevaluates and improves.

PROFESIONAL EXPERIENCE

Krispy Kreme, Bensalem. PA 2012 - 2012

General Manager in Training

On rotation to learn all aspects of Krispy Kreme store operations, procedures, quality control and business practices.

Foot Solutions, Abington, PA 2004 – 2012

Store Manager

Manage overall operations of comfort footwear store that resolves foot pain to improve the quality of customers’ lives.

* Top producer: Ranked within top 5% of sales within 200 store franchise. Account for 64% of all store sales generating revenue between 175,000 and 245,000 annually.

* Designed training program and established core values to ensure providing “Foot Solutions Experience” to every customer. Customer referrals and repeat business accounts for over 65% of sales as a result of outstanding customer care. Utilizes rapport, knowledge and skill in customer relations. Created follow-up services to further establish trust and credibility.

* Account for 86% of custom arch support sales generating revenue between 35,000 and 57,000 annually. Create and refined dialogue to educate clients.

* Overcome premium-pricing issues through strategic, personalized service.

* Reduced inventory cost by 29% in 2011, which translated in annual savings of $14,000. Manage and maintain inventory by monitoring sales and participate in pre-season buying and fill-ins during season. Keep prices current by monitoring market trends.

* Redefined mission and created a consistent message. Utilize client testimonials to create strong promotional materials. Create merchandise displays; window and in-store advertisements.

Leisure Fitness, Wilmington, DE 2002 – 2003

Sales Manager

Recruited to manage specialty retail store operations marketing high-end fitness equipment to commercial and residential clients.

* Managed multi store locations. Initiated standards and implemented team training and mentoring program for sales staff. In first year, exceeded sales goal by 17% or $250,000. Annual sales of 1.8 million.

* Instituted Customer Satisfaction Program in collaboration with corporate service department to resolve customer issues and promote a strong and growing repeat and referral business. Reduced store returns to less than 1% of sales.

* Active in sale of key contracts to commercial accounts such as hotels, rehabilitation centers and corporate centers. Contracts ranged from $15,000 up to $60,000 per sale.

* Managed inventory stock. Conducted annual inventory counts in multiple retail locations. Scheduled product deliveries, allocated products to showroom floors and examined trade-in products purchased for resale to assess the condition of each product and assign value.

Internetfitness.com Inc. King of Prussia , Pa 1997 – 2001

Sales Manager

Key member of inside sales team for new e-commerce store offering high quality residential fitness equipment at factory direct pricing.

* Promoted to manage traditional retail store, Advanced Fitness, as well as inbound call center for secondary e-commerce site, treadmillbynet.com. Total sales in excess of 1.5 million.

* Resolved online service issues, specifically during e-commerce implementation. Strengthened customer relations.

* Created product ratings initiative which added credibility to merchandise. Utilized extensive product knowledge of fitness equipment lines to position products competitively in local markets.

United Consumers Club, Boothwyn, PA 1992 – 1997

Public Relations Director

Enrolled new members into private buying club offering direct purchase from several hundred manufacturers and authorized suppliers.

* Conducted open house tours and sales presentations to small and large groups in order to educate consumers on benefits of membership.

* Knowledge and application of sales techniques such as: building rapport, needs/values selling, negotiating and closing the sale.

* Cold calling – assisted in recruiting, conducted training and phone etiquette skills.

United States Navy 1986 – 1988

Third Class Petty Officer

Supervised and trained personnel in ship maintenance: upkeep of ship’s external structure; painting, rigging and deck equipment.

* Supervised watch stations on ship’s bridge. Operated and maintained equipment used in replenishment operations.

* Awarded “Sailor of the Day” in April, 1988.

Education

Widener University, Chester, PA 1992

Bachelor of Science Degree in Accounting

Certificates

Certified Pedorthist 2005

American Board for Certification in Orthotics, Prosthetics and Pedorthics, Inc.

Certified Provider of C.A.S.T.’s 2007

Sole Supports Inc.

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