Customer Service Sales
Resume:
Yasser Nema
Austin, Texas 78723
Tel. 512-***-****
Email: ************@*****.***
WORK EXPERIENCE:
Refugee Services of Texas, Inc. (Austin-TX) Oct 2010-Present
Translator and Cultural Consultant (Volunteer)
• Provide accurate simultaneous verbal translation during United States Refugee Program (USRP) Reception and Placement (R&P) welcome orientations
• Maintain client confidentiality
• Provide strong customer service delivery
• Assist staff with cultural competency
Global Linguistic Solutions (GLS), (Baghdad-Iraq) Apr 2004-July 2010
Linguist/Translator
• Provided simultaneous verbal translation (Arabic/English) to United States Army Civil Affairs Division during meetings, conferences, and special events between Iraqi civil servants and US Army officials
• Translated US Army official documents (Arabic to English, English to Arabic) accurately and under constricted time frames
• Wrote articles for publication with public relations department
• Created story boards and visual time lines for officials
• Conducted phone calls on the behalf of US Army Civil Affairs Division personnel
Mobile One Stop, (Baghdad-Iraq) July 2007-Sept 2008
Sales and Owner/Operator
• Maintained astute knowledge of product line technology and pricing
• Provided excellent customer service through service warranty and troubleshooting
• Managed local staff (two individuals)
AlJazairy Fabric Company, (Baghdad-Iraq) July 2002-Sept 2007
Accountant and Sales Associate
• Maintained inventory using local data base, placed orders and tracked shipments
• Negotiated prices based on strong knowledge of product line, craft, and materials
• Cooperated with sales team to ensure optimal profit
EDUCATION:
B.Sc. Bachelor of Science, Chemistry October 2009
University of Baghdad (Baghdad, Iraq)
SKILLS:
Arabic (Native), English (Fluent) Multitasking and organization
Verbal and written translation Microsoft Office (advanced)
Cultural and programmatic consultation Sales and service
REFERENCES:
Robert McLachlan
Capt. United States Army, Civil Affairs Unit
**********@*******.***
Ghassan Mohialdeen
Cultural Advisor for the US National guard
***********@*****.***
Kevin Brassel
Refugee Services of Texas, Inc.
************.*********@*****.***
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