Assistant/ Receptionist

SONIA LAWLESS

*** *.*. **** *******

Homestead, Florida 33033

Email: ********@***.***

Cellular: 305-***-****

PROFILE

Highly qualified Office Professional with successful experience in Administration (Personnel and Office Management), Customer Service and Travel/Hospitality Industry Operations.

Able to plan, prioritize and implement projects and tasks within time and budgetary constraints. Take pride in doing a good job and achieving results.

Enthusiastic, detail oriented, and highly motivated self-starter with excellent organizational and follow-up skills.

Bilingual (English and Spanish) with multi-cultural perspective and commitment to cultivating excellent customer relationships.

EMPLOYMENT HISTORY

2005 – Present

Charm's (Women’s Boutique), Miami, Florida

SALES ASSISTANT

Greet customers and help them with merchandise selections. Also responsible for sales, merchandise presentation and stock allocation, inventory and cash control, preparing management reports and supervising sales agents. In addition, open mail, order and purchase merchandise and office supplies, maintain accounts payable, and update customer records and telephone inquiries. Schedule and coordinate meetings, appointments and travel arrangements for the owner, and establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

1998 – 2005

Interval International, Miami, Florida

ADMINISTRATIVE ASSISTANT (01-05)

Assigned to Customer Relations Department liaison for one of the largest worldwide timeshare resort companies. Provided administrative support to over sixty employees, five Supervisors and Director. Responsible for opening and appropriately dispersing mail, maintaining HR records, handling correspondence and answering phones. Received and processed written, phone, e-mailed and/or faxed complaints from clientele. Interfaced with numerous resorts to maximize client satisfaction.

Started as Customer Advisor (98-01) and assisted clients with travel questions, arrangements and exchanges. Arranged for individual and group itineraries including airline, vehicle and hotel reservations.

Additional:

3+ years of experience in Miami, including Travel Agent with World Vacation Travel and Reservations Agent with Norwegian Cruise Lines …

EDUCATION

Bachelor of Arts Degree in Marketing

Universidad Centroamericana, San Salvador, El Salvador

Travel Agency Certification (one-year program)

Florida International University, Miami, Florida

COMPUTER SKILLS

Microsoft Word, Excel, Access, Outlook and Internet Explorer; AS 400; Amadeus (Airline Reservation System) ...

LANGUAGES

Oral and Written Fluency in English and Spanish

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