Customer Service Quality Assurance

Evangeline G. Young

*** ***** *****, ******, ** *1767

Cell 323-***-**** Email: **********@*****.***

I have worked in the printing industry for several years and have established a reliable and trustworthy reputation. I have been a consistent, accurate and loyal employee. I am interested in associating myself with an organization that rewards hard work and dedication. I am confident that my professional abilities, motivation and resourcefulness would be of value to your company.

Print Buyout Coordinator 2001-2011

Schawk, Inc.

Provided customer service to Sales and Production Staff

Provided pre-press planning and scheduling of various outside finishing with vendors

Evaluated client PO and quote to ensure finishing was produced in an accurate and cost effective manner

Issued purchase orders and received finished products

Coordinated with pressroom, bindery and fulfillment as needed

Scheduled will call and deliveries with shipping

Quality Control Sample Supervisor 1993-2001

Insync-Media, Inc.

Provided customer service to Sales and Production Staff

Provided prototypes and quality samples to Clients, Designers and Sales in a timely manner

Interacted with other department supervisors, attended production and special project meetings

Supervised and trained sample department personnel

Conducted quality assurance approvals at outside vendors

Quality Control Sample Supervisor 1990-1993

Platinum Press

Duties were same as above, with emphasis on outside vendor approvals

Quality Control on Press 1989-1990

George Rice & Sons

Compared job ticket specifications to stock, inks, copy, images and layouts during make ready phase

Ruled-up sheets and checked for binding and finishing specifications

Executed quality assurance during the press run, maintained and documented all findings

Maintained filing system of pull sheets and color approvals for web and sheet fed runs

Quick Copy/Print Counter Sales Baker Press/Express Press 1986-1989

Bindery Person/High Speed Copy Operator Disney Print Services 1984-1986

Bindery Person Hart Bindery & Mailing Services 1979-1984

Bindery Person Sinclair Printing 1971-1979

Graduate of Cobre High School Bayard, New Mexico

Letters of recommendation upon request

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