Customer Service Representative
Resume:
Houston, Texas *****
Objective
A responsible position in a company that will allow personal growth and progression
Experience
Nov 2002 to Healthsouth Rehabilitation Hospital
Aug. 2010 Patient Account Representative/Managed Care & Medicare
Responsibilities include processing and filing of commercial, medicare, workers compensation and capitated claims for multiple facilities. Also responsible for auditing and collections of capitated, commercial and medicare claims. Other duties include correspondence, EOB’s, remittances, patient inquiries and special duties as assigned.
Aug 1997 to MICI, Inc Nov 2002 Account Manager for medical billing, Managed Care.
Responsibilities include processing, filing and follow up of medical and pain management claims. Also responsible for patient inquires and correspondence. Duties under managed care include appealing commercial, medicaid, medicare and workers compensation claims.
Jan 1995 to Willowbrook Mall Sept 1998 Customer Service Representative.
Responsibilities include telephone inquiries, assisting customers, disbursal of gift certificates and special projects.
Jan 1996 to Retriever Payment Systems Oct 1996 Merchant Service Representative.
Responsibilities included recording, researching and responding to merchant inquiries regarding finances, statements and equipment. Handled special projects and other tasks as requested
Education
North Harris County College.
Courses included English, history and mathematics.
Currently taking courses in Medical Coding.
References
Available upon request
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