Sales Customer Service

Jeff Maris

***** ******** **. ****** *****, CA 92653 H: 949-***-**** C: 949-***-**** *********@*****.***

Project Professional

Planning ~ Large Project Organization ~ Team Product Oversight ~ Goals Management

COMPETITIVE ADVANTAGES

Performance driven professional with experience driving major projects in support of the financial and sales sector. Expertly lead teams in management of complex project operations and deliver outstanding results through strategic planning, organization, and resource management. Effectively relate with individuals across all levels of the organization.

AREAS OF EXCELLENCE

Cost Containment . . . Project Scope/Timeline . . . Budget Administration

Strategic Planning. . Operational Planning. . Team Leadership. . Risk Avoidance

Quality Improvements . . . . Operational Streamlining . . . . Productivity Improvements.. Customer Needs Analysis.. . Customer Relations . . Sales management . . . Customer Relations

PROFESSIONAL EXPERIENCE

OFFICE ASSISTANT 2 SOUTHERN CALIFORNIA EDISON SAN CLEMENTE CA.

Process training records for all divisions with a focus on efficacy and accuracy in SAP and T2000. Communicate with instructors to ensure records accuracy and timely data entry. Organize training records to ensure proper shipping to central data management. Address record rushes and inquires for all departments quickly and effectively. Created new encodes to address the changing schedule of the training departments.

DELIVERIED RESULTS:

• Worked collaboratively with other to address data entry back log and returned turn around times to same day.

• Addressed Station Stand Up meetings back log and have organized back log while working to complete data entry.

• Identified opportunities for improvement in the department and worked with all levels of the organization to address and resolve the issues.

• Completed data entry back log to unsure timely updating of training records.

• Created encodes to address the changing training environment.

SALES COORDINATION MANAGER ACTIVUS HOME LOANS Irvine, CA – 2007 to 2008

Oversaw the entire sales operation and streamlined processes to ensure loan packages complied with funding organization criteria prior to submission. Worked in close collaboration with loan officers and lending institutions to ensure packages submitted met timelines. Delegated loan paperwork, customer contacts, timelines, and sales calls to processors and loan officers then monitored to ensure project timeliness.

Jeff Maris Page 2 H: 949-***-**** C: 949-***-**** *********@*****.***

DELIVERED RESULTS:

• Set challenging expectations and ensured peak performance by tracking, monitoring, and reporting on departmental status.

• Utilized innovative software tools to generate complex reports and presentations, and enabled management to track files/activities daily.

• Reduced customer contact time from one week to three days by developing and implementing an Excel spreadsheet which tracked transactions and analyzed data to maximize future opportunities.

• Identified gaps and addressed by developing and delivering comprehensive trainings to managers, new employees, and existing employees.

• Ensured excellence by regularly evaluating employees’ performance and focusing trainings on customer service, business ethics, product awareness, and regulations.

• Managed loan pipeline to ensure all departments were operating at peak performance and had all the resources need to succeed.

• Designed standardized loan submission forms and significantly reduced communication errors between departments.

OUTSIDE SALES PEPSI BOTTLING GROUP, Aliso Viejo, CA – 2005 to 2007

Cultivated relationships with small business owners and operators across an assigned territory and expanded market share by acquiring new stores, allowing for larger orders, and focusing on customer service through all stages of the sales process. Met or exceeded monthly sales goals.

DELIVERED RESULTS:

• Grew revenue by an average of 7% and sales 12% during tenure by remaining highly accountable for the accuracy and completeness of multiple daily ordering transactions, tracking new product implementations, and ensuring timely deliveries to 250+ stores.

• Worked collaboratively with other drivers to immediately address and resolve issues regarding delivery. Addressed warehouse shortages, truck reassignments, and night deliveries to ensure fulfillment.

• Maximized sales by consistently monitoring and controlling product rotation, quality control processes, stock room organization, and floor space for 152 accounts.

• Earned ranking in the top ten percent of all Southern California routes by demonstrating initiative, accountability, and drive to excel in sales and new product innovation. Recognized as employee of the month twice for performance excellence.

EDUCATION

U.C. IRVINE, PROJECT MANAGEMENT CERTIFICATE COMPLETION DATE JUNE 2011

CALIFORNIA STATE UNIVERSITY FULLERTON, B.A.

SOFTWARE APPLICATIONS

SAP T2000 Excel PowerPoint Access MS Project Lotus Notes

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