Bruce A. Younkin

*** **** ****** *****,

Delaware, Ohio 43015

740-***-****

k9cggr@r.postjobfree.com

AUTO REPAIR MANAGEMENT PROFILE

Extensive background in virtually all aspects of automotive collision-repair operations management, including production, sales, and office functions, in compliance with industry standards and practices

General Manager and Regional Manager responsibilities.

Skilled in sales, troubleshooting, billing/job cost estimation, materials/parts procurement, and inventory control; well-versed in preferred insurance practices.

Hire, train, and supervise technicians in mechanical craftsmanship, technical applications, quality control, and flagship customer service.

Hire, train and supervise estimators, managers, and parts people in collision repair procedures

Use CCC Estimating systems and CCC Management systems;

EMPLOYMENT

AAA Ohio Auto Club

90 East Wilson Bridge Rd

Worthington, OH 43085

Emergency Road Service Field Representative December 2010 to Present

Monitor contractor garages that assist in providing emergency road service to membership, handle member complaints for damages, delays, poor service with garages and member and resolve issues, solicit new service providers and terminate non performing garages, review goals and objectives and assist garages to meet these goals

Byers Ford

Columbus Pike

Delaware OH 43015

Collision Shop Manager March 2010 to October 2010

Supervise 3 body, 1 paint technicians, 1 painter’s helper, 1 estimator, and detail staff in daily job assignments, Ensure attention to detail to meet delivery deadlines and quality standards. Provide on-the-job training, schedule and assign jobs, and evaluate worker performance

Dick Masheter Ford

South Hamilton Rd

Columbus Oh 43213

Collision Shop Manager October 2009 to January 2010

Supervise 3 body, 2 paint technicians, 1 estimator, and detail staff in daily job assignments, Ensure attention to detail to meet delivery deadlines and quality standards. Provide on-the-job training, schedule and assign jobs, and evaluate worker performance.

Auto Body Collision & Glass Mill Run

Hilliard OH 43206

Facility Manager October 2008 to July 2009

Supervise up to 5 body, 2 paint technicians, 3 estimators, parts staff and detail staff in daily job assignments, Ensure attention to detail to meet delivery deadlines and quality standards. Provide on-the-job training, schedule and assign jobs, and evaluate worker performance.

Sherwin Williams Automotive Finishes

3450 East Main Street

Columbus Ohio 43213

Sales Representative June 2007 to October 2008

Sales representative for Franklin and surrounding counties, calling on Collision Shops, Jobbers, Fleet Operations. Maintaining and increasing sales in a down market

Nationwide Insurance

Blue Ribbon Claims

5525 Park Center Circle, Dublin Ohio

BRRS Performance Reviewer December 2005 to June 2007

Desk Reviewer for Auto Collision Claims $3500 and up. Desk review claims, review images, confirm compliance, and negotiate claims with repair facility’s

Rolland & Associates

Nationwide Insurance and Financial Services, Powell Ohio

Associate Agent August 2005 to December 2005

Licensed Agent in Property and Casualty, Life, Health and Annuity’s selling policy’s to consumers

Auto Body Collision & Glass, Columbus Ohio 1993-March 2005

Vice President July 2001-March 2005

Over see day to day operations of 4 Collision Repair Facility’s, having 4 Facility managers report to me, budgets, forecasting, expenses.

Insurance Relations; Negotiate DRP’s maintain compliance with current Insurance Vendors, solicit new business

Negotiate Parts discounts, Develop Compensation Programs

Assisted in developing and opening and staffing 3 new locations

Conducted monthly training meetings

Developed Groups (Teams) of Metal and Paint Technicians

Assisted in Advertising and Promotion

Assisted in developing Print Materials

General Manager Auto Body North 4/93-7/2001

Supervise up to 9 body, 6 paint technicians, 4 estimators, parts staff and detail staff in daily job assignments, Ensure attention to detail to meet delivery deadlines and quality standards. Provide on-the-job training, schedule and assign jobs, and evaluate worker performance.

Crestview Cadillac, Dublin, Ohio 10/88-4/93

Body Shop Manager

In charge of overseeing dealership staff of 6 body 3 paint technicians and 4 office staff

Overseen the installation of 3 new paint booths

Installed Computerized Estimating

Automotive and Equipment Appraisers, Dayton Ohio 5/88 -10/88

Insurance Appraisals in Columbus and surrounding cities, handling approximately 20 Claims per week

Property Damage Appraisers (PDA), Columbus Ohio 11/85 -5/88

Insurance Appraisals in Ohio (Auto’s, Semi’s, Property), handling approximately 20 Claims per week.

Younkin’s Auto Body Shop, Sipesville, Pennsylvania 4/82 – 11/85

Owner/ Operator

EDUCATION:

Vale Technical Institute: Blairsville, Pennsylvania 7/79 to 10/80

Degree of Associate Specialized Technology in Automobile Techniques and Management

ADDITIONAL TRAINING

Morton Learning Center: Worthington Ohio 43085

Completion of Ohio Department of Insurance Life, Health and Variable

Pre License 40 Hour Class 5/13/2005

Completion of Ohio Department of Insurance Property & Casualty

Pre License 40 Hour Class 7/22/2005

Insurance License: Ohio Agent’s Life, Accident and Health, and Variable Products issued 5/18/2005

Ohio Agent’s Property and Casualty Insurance issued 7/26/2005

AMI Automotive Management Institute

ICAR Finish Match, Haz Materials, Detailing, Collision Repair 2000+

Sherwin Williams Numerous Paint and Management Certificates

FUSOR 001 Metal and Plastic Bonding

7 Habits of Effective People Training

John Maxwell Leadership Training

DPC “Smart Cycle Times”

Sherwin Williams “Sales Excellence Training”

Contact this candidate