Manager Sales Representative
Resume:
Bruce A. Younkin
Delaware, Ohio 43015
*************@*****.***
AUTO REPAIR MANAGEMENT PROFILE
Extensive background in virtually all aspects of automotive collision-repair operations management, including production, sales, and office functions, in compliance with industry standards and practices
General Manager and Regional Manager responsibilities.
Skilled in sales, troubleshooting, billing/job cost estimation, materials/parts procurement, and inventory control; well-versed in preferred insurance practices.
Hire, train, and supervise technicians in mechanical craftsmanship, technical applications, quality control, and flagship customer service.
Hire, train and supervise estimators, managers, and parts people in collision repair procedures
Use CCC Estimating systems and CCC Management systems;
EMPLOYMENT
AAA Ohio Auto Club
90 East Wilson Bridge Rd
Worthington, OH 43085
Emergency Road Service Field Representative December 2010 to Present
Monitor contractor garages that assist in providing emergency road service to membership, handle member complaints for damages, delays, poor service with garages and member and resolve issues, solicit new service providers and terminate non performing garages, review goals and objectives and assist garages to meet these goals
Byers Ford
Columbus Pike
Delaware OH 43015
Collision Shop Manager March 2010 to October 2010
Supervise 3 body, 1 paint technicians, 1 painter’s helper, 1 estimator, and detail staff in daily job assignments, Ensure attention to detail to meet delivery deadlines and quality standards. Provide on-the-job training, schedule and assign jobs, and evaluate worker performance
Dick Masheter Ford
South Hamilton Rd
Columbus Oh 43213
Collision Shop Manager October 2009 to January 2010
Supervise 3 body, 2 paint technicians, 1 estimator, and detail staff in daily job assignments, Ensure attention to detail to meet delivery deadlines and quality standards. Provide on-the-job training, schedule and assign jobs, and evaluate worker performance.
Auto Body Collision & Glass Mill Run
Hilliard OH 43206
Facility Manager October 2008 to July 2009
Supervise up to 5 body, 2 paint technicians, 3 estimators, parts staff and detail staff in daily job assignments, Ensure attention to detail to meet delivery deadlines and quality standards. Provide on-the-job training, schedule and assign jobs, and evaluate worker performance.
Sherwin Williams Automotive Finishes
3450 East Main Street
Columbus Ohio 43213
Sales Representative June 2007 to October 2008
Sales representative for Franklin and surrounding counties, calling on Collision Shops, Jobbers, Fleet Operations. Maintaining and increasing sales in a down market
Nationwide Insurance
Blue Ribbon Claims
5525 Park Center Circle, Dublin Ohio
BRRS Performance Reviewer December 2005 to June 2007
Desk Reviewer for Auto Collision Claims $3500 and up. Desk review claims, review images, confirm compliance, and negotiate claims with repair facility’s
Rolland & Associates
Nationwide Insurance and Financial Services, Powell Ohio
Associate Agent August 2005 to December 2005
Licensed Agent in Property and Casualty, Life, Health and Annuity’s selling policy’s to consumers
Auto Body Collision & Glass, Columbus Ohio 1993-March 2005
Vice President July 2001-March 2005
Over see day to day operations of 4 Collision Repair Facility’s, having 4 Facility managers report to me, budgets, forecasting, expenses.
Insurance Relations; Negotiate DRP’s maintain compliance with current Insurance Vendors, solicit new business
Negotiate Parts discounts, Develop Compensation Programs
Assisted in developing and opening and staffing 3 new locations
Conducted monthly training meetings
Developed Groups (Teams) of Metal and Paint Technicians
Assisted in Advertising and Promotion
Assisted in developing Print Materials
General Manager Auto Body North 4/93-7/2001
Supervise up to 9 body, 6 paint technicians, 4 estimators, parts staff and detail staff in daily job assignments, Ensure attention to detail to meet delivery deadlines and quality standards. Provide on-the-job training, schedule and assign jobs, and evaluate worker performance.
Crestview Cadillac, Dublin, Ohio 10/88-4/93
Body Shop Manager
In charge of overseeing dealership staff of 6 body 3 paint technicians and 4 office staff
Overseen the installation of 3 new paint booths
Installed Computerized Estimating
Automotive and Equipment Appraisers, Dayton Ohio 5/88 -10/88
Insurance Appraisals in Columbus and surrounding cities, handling approximately 20 Claims per week
Property Damage Appraisers (PDA), Columbus Ohio 11/85 -5/88
Insurance Appraisals in Ohio (Auto’s, Semi’s, Property), handling approximately 20 Claims per week.
Younkin’s Auto Body Shop, Sipesville, Pennsylvania 4/82 – 11/85
Owner/ Operator
EDUCATION:
Vale Technical Institute: Blairsville, Pennsylvania 7/79 to 10/80
Degree of Associate Specialized Technology in Automobile Techniques and Management
ADDITIONAL TRAINING
Morton Learning Center: Worthington Ohio 43085
Completion of Ohio Department of Insurance Life, Health and Variable
Pre License 40 Hour Class 5/13/2005
Completion of Ohio Department of Insurance Property & Casualty
Pre License 40 Hour Class 7/22/2005
Insurance License: Ohio Agent’s Life, Accident and Health, and Variable Products issued 5/18/2005
Ohio Agent’s Property and Casualty Insurance issued 7/26/2005
AMI Automotive Management Institute
ICAR Finish Match, Haz Materials, Detailing, Collision Repair 2000+
Sherwin Williams Numerous Paint and Management Certificates
FUSOR 001 Metal and Plastic Bonding
7 Habits of Effective People Training
John Maxwell Leadership Training
DPC “Smart Cycle Times”
Sherwin Williams “Sales Excellence Training”
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