Customer Service Management
Resume:
Corina Tambo
Kearny, NJ, *****
*******@*******.***
SUMMARY OF QUALIFICATIONS
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●Outstanding organizational and problem solving skills
●Ability to de-escalate clients/customers
●Strong ability to multi-task and solid time management skills
●Self-motivated and adaptable learner able to function in fast paced environments
●Excellent decision making skills and the ability to generate new ideas
EDUCATION
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Kean University, Union, NJ
Bachelor of Arts in Criminal Justice – Business and Public Administration
Minor in Sociology
Dean’s list senior year
• Acquired knowledge of how The Criminal justice system works in American society.
• Gained knowledge of the role of Police in the community.
• Learned about intervention, procedures, and stages in Juvenile Justice.
• Learned how to conduct interviews to obtain sensitive information regarding clients in the probation system.
• Analyzed and Integrated data into a comprehensive report.
SKILLS
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• Technical skills: Computer Literate in Microsoft word, Excel, Power Point, and Internet Explorer.
• Able to read, write, and speak in both Spanish and English.
EXPERIENCE
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Child Placement Review’s member (volunteer), Superior Court Hudson County, Sep 10- Present
• Understanding of the complex nature of the problems facing children and families in out-of-home placements.
• Advocating for services and focus on decisions in the review process which will enhance the placement experience and expedite the goal of a permanent home.
Provisional Probation Officer Bilingual, Probation Department, Freehold Jan.09 –Feb.10
• Demonstrated ability to be sensitive to the diverse needs of my clients. In addition demonstrated ability to deal calmly and effectively with high-stress situations and hostile individuals.
• Maintained continuous, precise, and accurate enforcements and provided excellent customer service. Ensured compliance with Child Support Best practices in managing cases. Applied statutes and courts rules, case-flow management, automated systems, behavioral and social services, and outcome goals, and demonstrated ability to apply same to achieve desired results.
• Demonstrated ability to analyze my caseload and to develop conclusions and recommendations.
Judiciary Clerical 1, Superior Court, New Brunswick May 2006-Dec. 08
• Perform a variety of clerical, administrative, and other supportive tasks in connection with the Civil Division.
• Provide assistance to clients and customers who use the services provided by the Judiciary Branch of the State of New Jersey.
Public safety Aid, Kean University, Department of Public Safety/Police Sep 03-May 06
• Maintained a safe environment for students, faculty, staff, and the security of all of the university’s facilities.
• Provided escorts for the campus community to anyone in need.
• Performed nightly security checks of the facilities.
• Maintained contact with headquarters during rounds.
INTERESTS
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Exercising, reading, nutrition, computers.
Contact this candidate