IT Professional

Frank Noderer Jr. 704-***-**** k95k60@r.postjobfree.com

PROFESSIONAL OVERVIEW:

My background encompasses more than 26 years of real world hands-on experience with an advanced education covering all aspects of computer electronics and software as they pertain to government, corporate and manufacturing IT environments. I am an effective computer and telecommunications systems professional, proficient and or certified in the day-to-day administration and deployment of servers, desktop workstations and hand-held mobile communications devices. My background includes working on IT projects from design inception to roll-out completion. My expertise is in direct onsite support of high-end governmental and large-scale commercial manufacturing companies IT infrastructures, as well as small business service and support in a break fix SLA driven roll. My ability to work with all levels of end users, system designers and technical engineers along with the ability to convey technical information on all levels has allowed me to achieve a high rate of success with meeting customer needs on SLA’s. I pride myself on bringing the right amount of enthusiasm and discipline into the equation to work within a team or as a team leader. My Employment Goal:

I am currently seeking full time permanent employment with a company that can offer room for advancement and a stable working environment with a fair salary. In return, I will work hard to fulfill the companies’ needs to succeed in all their future IT projects.

EXPERIENCE:

4/2013 – 6/2017 IT Analyst II (Contractor) 3M (Tech-Pro) Conover, North Carolina

- On site IT support for the office, manufacturing, QC and R&D Technology systems for 3M Conover protective film plant.

- Deployed and supported Windows XP/7/10 and Office 2013 thru O365 as well as the IPhone and Android phones onsite.

- Provided users with an SLA driven support structure for resolving computer, application and network related problems.

- During contract I worked with these ticketing systems. Lotus notes, Remedy, HPITSM and Service Now

- Assisted in deployment of Cisco VoIP phone system as well as the voice and data-networking infrastructures. 4/2010 – 1/2013 Virtual Network Engineer II gTECHserv Charlotte, North Carolina

- Supplied Tier 2 help-desk phone and remote control support for 40 SMB’s throughout the Southeast United States.

- Deployed and maintained SMB servers, Workstations, Laptop, Printers and network infrastructures at client sites.

- Deployed and supported Windows XP/7/10 and O365 as well as the IPhone and Android phones at multiple onsites.

- Used Microsoft CRM as the Billing and Ticketing system, Level Platforms was used for monitoring WMI and SNMP.

- Deployed Graphics Designer MAC OS desktops and laptops over a PowerEdge EqualLogic-Sonicwall infrastructure.

- The client environments consisted of Dell devices and HP printers. PowerEdge- EqualLogic- Sonicwall- latitude-OptiPlex

- Implemented Altigen VoIP phone systems for SMBS client’s as well as the voice and data-networking infrastructures. 8/2009 – 1/2010 VoIP Help-desk Engineer II ACN Concord, North Carolina

- Worked as a Call Center Engineer for various types of VoIP and Virtual PBX Communications Platforms and devices.

- Used my knowledge of Advanced Communications to bring the best VoIP service possible to Global SOHO clients.

- Trained to advance my skills in QOS, VoIP and PBX services for the always changing Telecommunications Industry. 12/2008 – 7/2009 IT Specialist II (Contractor) Carolinas Computer Care Charlotte, North Carolina

- Troubleshot business critical systems on call 24/7 as a break fix engineer supporting clients in the Southeast US.

- Deployed Microsoft 2003 2008 SOHO Servers, Workstations, Laptop, Printers and Network infrastructures. 1/2008 – 12/2008 Field Engineer (Contractor) General Dynamics ATP TQ Fallujah, Iraq

- Provided direct support to United States Marine Corp in Iraq for Counter Radio Electronic Warfare Devices (CREW).

- Imaged classified Tough-book laptops using Ghost and SYSPREP for deploying to secure COP and FOB sites.

- Directly responsible for EWO and DOD technicians while repairing and deploying the CREW devices throughout Iraq.

- Worked in a self-motivated and detail oriented mission critical hostile combat environment with very little supervision. 1/2006 – 1/2008 Technical Support Analyst II CSC for GDATP Charlotte, North Carolina

- Supported an on-site break fix environment for General Dynamics ATP headquarters and manufacturing plant.

- Managed conference rooms and auditoriums for video telecommunications using Tanberg and Polycom devices.

- Maintained software consisting of Windows XP, Office 2003, GuardianEdge encryption software and Lotus Notes Email.

- Assisted in roll out to 8 manufacturing sites servers, workstations and laptops using Ghost Multicast imaging.

- On call 24/7 as a break fix engineer to support GDATP site servers, desktops, laptops and LAN / WAN networks. 2/2005 – 1/2006 Pre-Sales Engineer Saturn Communications Charlotte, North Carolina

- Assisted in the marketing of AVAYA IP office phone systems, Cisco Network routers, and SMB LAN / WAN equipment.

- Implemented and supported AVAYA CCCv5 software, the Microsoft CRM database was based on Microsoft SQL.

- Generated Sales leads by using various lead sources like cold calling and saleforce we used CRM for tracking clients. 4/2004 - 2/2005 Network Administrator Wynncom Lexington, North Carolina

- Implemented VoIP and PBX phone systems for SMBS client’s as well as the voice and data-networking infrastructures.

- Worked as Senior Hardware support engineer troubleshooting and repairing enterprise servers, computers and laptops

- Supported Clients diverse operating systems and applications (OS/2, Solaris, Linux, AIX, OPEN CODE and Microsoft).

- Built, tested and implemented server and workstation roll outs for the corporate clients Active Directory (AD) Projects. 10/2002 -3/2004 MIS Director Epperson Lumber Statesville, North Carolina

- Deployed a reliable and secure (AD) environment. The domain ran on 11 Dell Poweredge servers and 4 Cisco routers.

- The software installed and supported consisted of: W2k, W2k3, IIS, ISA, SQL, Exchange Mail server, Norton Anti-Virus, VERITAS netbackup exec, MAS200 with W2k pro and office 2k3 on the desktops and laptops.

- Maintained all company local and 2 remote sites servers, desktops and network hardware on a 24/7/365 on call basis.

- Implemented Samsung VoIP phone systems with remote sites and teleworker for work from home sales force.. 6/2001 - 10/2002 Network Administrator International Computer Care Jupiter, Florida

- Designed and deployed the server, desktop and networking infrastructures of 10 CPA and Law firms in SE Florida

- Maintain and monitored the SQL Databases, perform disaster recovery, and configuration of Operating Systems.

- These environments contained Novell, Linux, Solaris 8 and MS Windows, MS exchange, IIS, and ISA servers 3/1996 - 6/2001 Senior Server Specialist Northrop Grumman for UTC Jupiter, Florida

- Overall responsibility for the hardware SLA of the DOD contractors (Pratt& Whitney) server farm

- Supported all aspect of delivery of parts from OEM depot and keeping parts stocked and available for my site.

- performed on call rotation for the server farm on a 24/7/365 basis, I was responsible for 4 hour SLA on servers.

- The environment consisted of 84 Compaq ProLiant Windows Servers with Sunmicro systems running for designing CAD CAM aircraft engines and IBM RS/6000 running OS/2 for the financial LAN.

- Supervised 7 employees on the first, second and third level support team using the internal ticketing system. (REMEDY) MILITARY: Non-protected Veteran I had no wartime active duty served. I was honorably discharge. 2008 United States Marine Corp DOD Contractor TQ Fallujah, Iraq 1982 United States Navy Veteran HT/Firefighter USS Fahrion FFG 22 Mayport, Florida 1980 United States Army Reserves 818th Quarter Master Corp Ft Meade, Maryland EDUCATION / CERTIFICATION: Transcripts available upon request 2008 CREW advanced operations USMC Base 29 Palms, California 2002 MCP Microsoft Certification Comptec West Palm Beach, Florida 2001 Comptia A+ Comptec West Palm Beach, Florida

1998 C.A.S.E Compaq Certified Compaq University St. Louis, Missouri 1995 AS400 Technician Palm Beach Community College PBG, Florida 1994 NT 3.51 Migration Executrain Lake Worth, Florida 1991 Electronics Technologies Suburban Technical Institute East Islip, New York RELEVANT IT KEYWORD SEARCH:

Windows server 2008, server 2012, Windows XP/7/10 and Office 2013 thru O365 7, Graphics Designer MAC OS desktops and laptops,Applications,Certifications, Break Fix, Desk side Support, Computing, configurations, Customer Support, Documentation, desktop, Laptop, outlook, exchange, SQL, SCCM, WSUS, WDS, Imaging, Ghost, malware, ITSM, antivirus, Follow Specifications, Hardware, Help Desk, Implementation, Information Systems, Installation, Integrated Technologies, IT Optimization, IT Security, Enterprise Solutions, IT Support, Maintenance, Microsoft Office suites, Mobile Device support, User Needs Analysis, Network Architecture, Operating Systems, Problem Solving, Repairing, Servers, Storage, Software, Solution Delivery, Systems Analysis, Technical Support, Technical Writing, Training, Troubleshooting, Usability, Dell, IBM, Sonicwall, HP, Cisco, SLA, VoIP, Cisco, AltiGen, Samsung, Avaya

Contact this candidate