Administrative Assistant Customer Service

CONNIE M. CORNELL

*** ****** ** ** ***********, NM 871**-***-***- 1021

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EMPLOYMENT OBJECTIVE

To find a position in which I may utilize my present skills as well as obtain new skills. Medical Administrative Assistant is my career choice.

EDUCATION

Apollo College / Medical Administrative Assistant 6/2006 – 2/2007

Del Norte High School 1991 - 1994

FRONT OFFICE SKILLS

Telephone & Appointments Excel Word & Access

Insurance Verifications Collections

Medical Records

EMPLOYMENT HISTORY

Blue Cross Blue Shield/Kelly Services Oct- 2011 March 2012

Claims processing for Medicare.

Kforce Healthcare Temp Agency Dec. 2010-Feb. 2011

Presbyterian Heart Group Medical Records. Filed records numerical order. Patient identification check on all patient charts

Albuquerque Surgery Center Feb. 2007-Sept. 2009

Check in patients. Answer incoming calls from patients and doctors. File and pull medical

record files. Audit charts. Data entry. Make new charts for patients and for existing patients.

Call insurance companies to verify patient insurance verification.

Albuquerque Publishing Co. Copy Entry Clerk Nov. 1999 – July 2006

Answer incoming calls directing clients to sales representatives and helping clients with their advertisement questions. Formatting advertisements using both Ad Vision and XyWrite programs. Inserting borders on ads and entering text. Fax documents being requested by other offices. Assist Supervisor with billing information and enter in our computer software (AdVision). Send out travel tear sheets to clients on a weekly basis. Communicate effectively, both orally and in writing with clients, sales representatives and supervisors.

SUMMARY OF QUALIFICATIONS

Over 8 years experience in Customer Service and Administrative Support. With the ability to effectively organize and multi-task. Adaptable, pleasant, and tactful, possessing the highest level of integrity and a positive work ethic. Excellent working relations and communications with public and peers. Ability to professionally handle high levels of stress. Proficient with Microsoft Office programs. Able to use a 10 Key by touch and type 50 WPM. Knowledge of dispatch radio.

References Upon Request

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