Customer Service Sales

Clarissa R. Garrett

****************@*****.***

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Sandy Springs, GA 30350

Cell: 760-***-****

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Objective: To secure a position that allows me to contribute my customer service, office support, and computer skills.

Professional Experience:

Miken Construction, Ontario, CA 05/10-04/12

Field Services Coordinator

• Prepared invoices, reports, memos, and other documents sent to our clients

• Communicated with contractors by telephone and email explaining client requirements

• Responded to client request via fax or email regarding missing information for billing

• Maintained daily spreadsheets of processed orders and vendor documentation

• Conducted daily audits of received orders, unpaid invoices, and submitted orders

•. Input vendor information into software system and uploaded photos and documents to client database

• Assist with administration work in accounting departments

Check ‘N Go, Adelanto, CA 01/09-04/10

Customer Service Representative

• Provided quick, efficient, and friendly customer service

• Assisted with filing, paperwork, and verification of customer applications

• Processed payment advances, check cashing, and verified information in computer system

• Negotiated payment arrangements with customers to collect payments on past due accounts

• Collected on delinquent loans through bank verifications

• Organized, updated, and maintained client records

• Assisted with marketing, application request, and opening of new accounts

• Answered phones, copied and faxed borrower information and loan documents

Sears, Victorville, CA

Sales Associate 08/06- 04/09

• Achieved sales goals while displaying prompt, courteous, knowledgeable and

accounts professional customer service

• Executed all systems and procedures to ensure quick and efficient transactions

• Demonstrated product knowledge and friendly sales techniques to up- sell product specials and maximize selling potential of every transaction

• Maintained department standards through applying department operating procedures

• Set up merchandising, marketing, and visual displays

• Balanced cash drawers, handled cash and credit payments, and opened new credit

Crossfire Marketing Group, Victorville, CA

Sales Representative 02/05-08/06

• Provided high-level customer service in a call center environment

• Received and made rapid inbound and outbound calls

• Gave clear and accurate representation of company services

• Followed script guidelines to successfully promote and secure sales

• Provided excellent telephone etiquette and persuasion skills in order to close sales transactions

• Verified and ensured the completeness and accuracy of customer information

• Input customer information database and responded to general customer inquires

Skills:

• Perform keyboard skills at 40+ wpm with the ability of acquiring a high speed.

• Proficient with MS Office, Word, PowerPoint, Excel, and Outlook

• Have the ability to locate, access, evaluate, store and retrieve information via the internet

• Analytical and detail oriented, with the ability to exercise independent judgment and decision making

• Ability to work in a fast past environment, handle multiple priorities and learn new procedures

• Able to communicate effectively with customers, peers and management

• Excellent problem solving, time management and organizational skills

Education:

High School Diploma, Goodwill High School, Victorville, CA (2003)

B.A Business Administration, University of Phoenix, San Bernardino, CA (2010)

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