Production Manager/Supervisor

*** ***** **. ******** **, *****

Phone: 860-***-****; Email: k8hewn@r.postjobfree.com

Yvonne Grant

Summary

Specialized Technical Skills

Operational expertise working in the highly demanding print industry. Excellent time management skills and meeting deadlines.

§ Expert knowledge of JES (Mainframe), Flexserver, and Emtex/VIP print applications.

§ Expertise in the operation of Oce Pagestream and Xerox 4180 high-speed printing platforms.

§ Proficiency in utilizing DFWorks document factory application.

§ Proficiency in utilizing Microsoft Office Suite.

Experience

2005-Present

Team Leader

§ Scheduled staff and high-speed printing platforms to effectively meet SLAs in the production of high quality statements, bills, checks, and on-demand output.

§ Maintained requisite hardware knowledge to troubleshoot and resolve production impediments on high-speed printing platforms.

§ Served as operational liaison between the operation and hardware vendors for swift resolution of production impediments.

§ Provided operational and procedural training for all new staff members.

§ Communicated critical production status items to customers and operational staff.

§ Demonstrated the ability to develop, build, and maintain critical relationships to ensure an efficient and effective team environment.

§ Managed all operational aspects in the absence of the shift supervisor.

1998–2005 The Hartford Insurance Bloomfield, CT

Senior Operator

§ Coordinated and participated in the production of statements, bills, and checks on high-speed printing platforms

1990–1998 Aetna Insurance Windsor, CT

Senior Operator

§ Coordinated and participated in the production of statements, bills, and checks on high-speed printing platforms.

Education

Computer Processing Institute East Hartford, CT

§ Earned Computer Operations Certification

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