Sales Training

SARAH LOTH

*** ******** ***. ***. ***

Long Beach, CA 90802

Cell: 480-***-**** Email: *****.****@*****.***

OBJECTIVE

A position in which I can utilize my leadership skills to contribute to overall productivity while ensuring customer

experience is held at a high standard.

SUMMARY OF QUALIFICATIONS

o Highly effective working alone or as part of a team.

o Highly productive and versatile in any environment.

o Strong communication skills.

o Detail oriented with strong leadership skills.

o Proficient in AS400, Lotus Notes, Remote Support tools, Microsoft Word, Excel, Outlook

o Friendly and Customer Oriented.

EDUCATION / RELEVANT EXPERIENCE

o Corona Del Sol H.S. 8/01-5/05

o Mesa Community College 8/05-12/05

o Work History:

CyberDefender Corporation- Los Angeles, CA March 2009- February 2012

Retentions/Customer Relations Supervisor:

• Supervised a department of around 30-40 agents and 5 leads.

• Compiled reports on agent performance & monitored agent calls for coaching purposes.

• Conducted interviews.

• Handled all BBB cases.

• Created Retention policies, procedures and training material.

• Conducted new agent training.

• Resolved billing concerns including retentions and refunds

• Collected payments on past due accounts.

• Assisted customers via remote sessions with installing & activating company software, as well as diagnosing any

other PC issues.

• Consistently delivered on personal sales goals while driving team results.

Countrywide Home Loans- Tempe, AZ May 2007- January 2009

Site Communications Leader

• Prepared training materials and presentations.

• Conducted briefings and training sessions to update representatives on the latest policies and procedures.

• Handled Q&A for representatives via employee website.

• Assisted customers via telephone with mortgage related concerns.

• Assisting customers with financial difficulties with various programs available to them.

Macy's- Lancome Counter June 2006- May 2007

Professional Beauty Advisor (Sales)

• Assisted customers to select products.

• Educated customers on proper applications and use of products.

• Maintained store front.

• Encouraged and assisted customers in opening new store credit accounts.

References available upon request.

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