Customer Service Management

Jeffery R. Jackson • *******@*****.***

**** ***** **** **** • Pensacola, FL 32514 • Cell 850-***-**** • Home 850-***-****

Professional Summary

Geographic Information Systems (GIS) and/or Database Management position allowing for project management, organization, communication, and customer service skills proven by 4 years of contract service to the Environmental Protection Agency, 5 years as a forestry consultant, and 17 years of successful, profitable self-employment.

Core Qualifications

Dependable, motivated professional with a Master’s Degree and a successful 17 year track record of profitable small business ownership. Talent for quickly mastering techniques. Tactful and at ease with professionals and non-professionals at all levels. Accustomed to multi-tasking and finishing projects in a timely and professional manner. Demonstrated history of creative ideas, people management skills, and financial management in a goal oriented environment.

Flexible and versatile – able to maintain high level of dedication. Confident and poised with ability to thrive in deadline environments. Excellent team-building skills.

Professional Experience

MANAGEMENT

GIS Specialist from August 2007 to August 2011 as a contractor for the EPA providing comprehensive, intensive, practical knowledge of current GIS products.

While developing a relational database from data acquired by the EPA in the hypoxic zone of the Gulf of Mexico lying south of Louisiana, a MS Access Database User-Interface was built allowing the public to quickly and easily search for applicable data that end users need for their research.

Various GIS products from data acquired by the EPA in the hypoxic zone of Gulf of Mexico lying south of Louisiana were imported into ArcGIS software allowing researchers the ability to gain easy access to data, visual aids, and metadata.

Provide support for the development of a Florida estuarine nutrient loading model in support of numeric nutrient criteria development. Some examples of this support include delineating watershed units in Florida, stream networking, identifying water gaging stations, development of a Landscape Development Index (LDI) for various portions of the watersheds,identify and import water quality data for stream networks, sea grass vs. bathymetry research, etc. These were implemented in the GIS environment as well as in database structure. This allowed researchers to effectively use these products for inclusion into their research.

Forestry Consultant for 5 years - planning, monitoring, and administering timberland management policies. Expanded the business by opening a satellite office in Alabama. Opened and managed the office in Alabama for three years with our customer base increasing by 25%. Before leaving, the company enjoyed consistent growth and enjoyed an excellent reputation among the forestry community.

Co-Owner/President of a successful insurance repair contracting company for 17 years with over 5,000 completed projects to the satisfaction of both insurance companies and property owners. The first 10 years the company increased its customer base 50% yearly and the business volume grew 40% yearly.

CUSTOMER SERVICE / MARKETING

Oversaw office and field operations with direct responsibility for customer service in the insurance repair contracting company. Our company steadily improved the quality of customer service with both the owners we worked for and with the insurance companies we worked with.

Numerous positive recommendations were received for the services we provided and the customer service associated with it. Also, over the years, we received many commendations from insurance companies for the excellent work our company performed.

Developed and implemented strategic marketing plan for business, building revenue from $0 to $2 million dollars within five years of starting business.

Achieved Qualified Remodelor Magazine Top 500 business award 6 years in a row.

LEADERSHIP & ORGANIZATION

Currently working as team member with EPA which includes contact with a range of professional and administrative personnel at the federal, state, and local government levels, in private industry and in academia. Co-authored several articles and publications for the EPA.

Organized employee staff of construction and forestry consultant company up to 30 people and acted as leader in handling all projects completed.

Work Experience

ENVIRONMENTAL PROTECTION AGENCY – Gulf Breeze, FL

GIS Specialist; Relational Database Development, August 2007 to August 2011

JETT, LLC CONSTRUCTION – Pensacola, FL; Ft. Walton Beach, FL

Co-Owner, President, July 1989 – December 2006

FRANKLIN L. ALLEN, ASSOCIATED FORESTERS – Marianna, FL; Geneva, AL

Forestry Consultant, November 1984 – June 1989

Education

UNIVERSITY OF WEST FLORIDA – Pensacola, FL 32514

Master of Science – Environmental Science, May 2008

Also completed Geographical Information System (GIS) Master’s Certification

MISSISSIPPI STATE UNIVERSITY – Starkville, MS 39759

Bachelor of Science – Forestry, May 1984

WOODHAM HIGH SCHOOL – Pensacola, FL 32503, May 1980

Computer Skills

• ESRI ArcGIS Desktop 10 • Microsoft Word

• ESRI ArcGIS Spatial Analyst • Microsoft Excel

• ESRI ArcGIS 3D Analyst • Microsoft PowerPoint

• ESRI ArcGIS ArcHydro • Microsoft Access

• SQL • Oracle

Professional Organizations

Southeastern Division of the Association of American Geographers (SEDAAG)

References

Dr. Rick Greene, EPA Branch Chief – Ecosystems Dynamics and Effects Branch

Gulf Breeze, FL 850-***-****

Dr. Michael Murrell, EPA Research Ecologist – Ecosystems Dynamics and Effects Branch

Gulf Breeze, FL 850-***-****

David Van Der Like, Pilot - American Airlines

Pensacola, FL 850-***-****

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