Customer Services Professional, Administrative Assistant, or Technical

Sandra L. Doty

**** **** *** ***** ******, GA ***19

770-***-****

*******@*********.***

http://www.linkedin.com/in/sandrabrauerdoty

OBJECTIVE

I am looking for a career growth position as a Customer Services Professional, Administrative Assistant, or Technical Trainer that will allow me to further utilize my 20 years of customer service skills and acquire new abilities.

SKILLS

·Strong analytical and organizational skills

·Excellent interpersonal skills, phone manner and office etiquette

·Software: Microsoft Word, Outlook, Excel, PowerPoint, ACT, Peachtree Accounting, UPS

·Able to communicate effectively with all levels of management

·Knowledge of medical terminology and billing codes

·Demonstrated sales skills

WORK HISTORY/ACCOMPLISHMENTS

1997-2009 Document Plus Technologies, Alpharetta, GA. www.docplus.net (electronic medical records documentation software manufacturer specializing primarily in chiropractic)

(2002-May 2009) Training Manager

Responsibilities and tasks included, but were not limited to:

·Hired and managed training staff

·Mentored training staff to continually improve skills and provide first contact resolution for clients

·Developed in house staff training materials and client user manuals

·Administered remote (Internet) and on-site trainings on Document Plus software to clients

·Maintained training calendar (ACT) including scheduling and coordinating meetings and trainings

·Administered and updated company CRM system (ACT) to document client interaction

·Administered user acceptance/QA testing for all new versions and updates

·Troubleshooting client hardware/software issues and provided technical support

·Increased on-site training revenues over 60% from 2007-2009 with proactive selling

·Increased revenue from documentation form sales 25% annually in 2008-2009

·Assisted sales representatives in closing sales based on current client feedback

·Acted as company representative at industry trade shows and conferences

(1999-2002) Office/Operation’s Manager

Promoted to manager of the administrative office for Document Plus Technologies.

Responsibilities and tasks included but were not limited to:

·Answered phones and directed incoming client correspondences

·Customer care and cross-sell

·Hired and managed office staff

·Inventory management and cost controls

·Executive assistant duties

·Administered corporate travel for meetings, trade shows and conferences

(1997-1999) Administrative Assistant

Worked as administrative assistant for Document Plus Technologies.

Responsibilities and tasks included but were not limited to:

·Answered phones and directed incoming client correspondences

·Order fulfillment via electronic shipping and tracking UPS/Fed Ex

·Inventory management

·Provided administrative/secretarial support to President and CEO

Landstar Inway, Rockford, IL. www.landstar.com (over the road transport/trucking)

(1988-1997) Financial Advisor/Trainer

Acted as financial advisor for a regional fleet of over the road drivers/contractors/owner operators for the USA’s second largest logistics and transportation company.

Responsibilities and tasks included but were not limited to:

·Payroll of fleets and drivers paid via fuel cards.

·Handled approximately 70-100 inbound calls per day

·Underwrote and audited short term loans/advances

·Audited employee work log’s/files

·Trained all incoming personnel on finance line of business.

·Liaison between senior management and drivers

·Responsible for creating and maintaining good working relationships with all owner operators

Education

Emory University, Atlanta, gA. (coursework-excel, PowerPoint) Rock Valley College, Rockford, IL. (Coursework-Medical Terminology, International Shipping Documentation) ¨Programming Systems Institute, Rockford, IL. (Vocational programming degree BAL, COBOL, RPG)

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