Customer Service Sales
Resume:
Carlos Sosa
*********@*****.***
Skills:
• Knowledge of Microsoft Office and Windows Operating Systems, ASK, IDX
• Oracle, SAP, JDE, Quick Books. BPCS, MRB, RMA Knowledge and, ISO 9001
• Call Center Leadership, Inventory Control Leadership, Material Control
• Ability to work under pressure while meeting deadlines and goals, ERP Systems
• Microsoft Word, Excel, Microsoft Outlook and Lotus Notes, WMS Systems
• Language Skills: Spanish Bilingual
Work History:
Hill Physicians Medical Group 11/2010-07/2011
Customer Service Coordinator-Contract
• Assisted with pre authorizations services and eligibility calls regarding
Member’s benefits and health plans
• Strong quality orientation; attention to detail; ability to learn and adhere to compliance/ audit requirements, knowledge of ICD9 codes CPT and HIPPA procedures
• Escalating requests as appropriate to clinical staff.
• supporting each customer with service process which may include, but is not limited to: taking information over the phone, and follow up with faxes regarding authorizations and email from Physicians and medical providers regarding member’s eligibility and benefits issues.
Varian Medical Walnut Creek, CA 06/2009-10/2010
Service Coordinator /Customer Support Rep-Contract
• Dispatched services pick up ticket orders on services that were missed on their route
• Provided service to customers and accounts payable
• Assisted call center with service calls and product assistance to service Technicians.
• Provided assistance to customers with service issues and order placements.
• Handle service request and data entry on ICD 9 codes for service orders for technicians
Z-Line Designs Livermore, CA 08/2008 - 05/2009
Product Support Bilingual Customer Service
• coordinated shipping orders and assisted with assembly process
• Processed orders for service calls, warranty returns and orders (RMA’s)
• Assisted customers with technical issues
• Assisted Spanish speaking customers with any questions or concerns
SOS Satellites Communications Sacramento, CA 03/2002- 08/2008
Binlingual Customer Service / Inventory Control Specialist
• Assisted customers with accounts while up selling services
• Scheduled and dispatched calls and installation appointments
• Diffused escalated calls in order to retain customers business
• Assisted with service issues, warranty RMA’s and sales, assistance at Service Desk
• Handle high volume of service calls and assisted with sales upgrades on service accounts
Beutler HVAC Corporation Sacramento, CA 01/2000 - 02/2002
Scheduler Service Rep/ Inventory Coordinator Lead
• Supported warehouse personnel with work orders and inventory control issues
• coordinated shipping orders and assisted customer service with warranties
• Schedule service calls HVAC Service, Sales Support on HVAC services
• handled all customer calls regarding service issues and order placements
• Assisted Spanish speaking customers with sales, service question, help the Will Call Desk
Affiliations:
Volunteer Sunday school assistant teacher for kindergarten at Calvary Temple Church-Concord CA
Volunteer at the American Red Cross for Patient Services Oakland Ca Chapter collection center,
Functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management, volunteer since 10-2010-Present.
Education:
Silver Creek High School –San Jose CA
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