Customer Service Administrative Assistant

TRACEY L. CALHOUN

**** ********* ******-************, ** 19143

Home#215-***-**** Cell#215-***-****

e-mail:***********@*****.***

QUALIFICATIONS:

Excellent interpersonal and communication skills

Dedicated, resourceful and decisive

Effective and efficient problem solver

Excellent telephone etiquette

Skilled at handling multiple tasks and projects simultaneously

Experienced Receptionist with quality customer service skills

EDUCATION:

1981-1985 General Studies, West Catholic High School for Girls’

EMPLOYMENT:

09/06-03/07 Fundraiser, American College-Bryn Mawr, PA

Responsible for contacting alumnus and sponsors of the college and advising of the programs and special events taking place and asking for pledges and donations.

04/06-12/06 Telemarketing Rep, Progressive Business Publications

Handled cold calls to sell publications and newsletters

08/03-09/05 Customer Service Rep, NCO Group (PECO project)

Responsible for updating PECO/EXELON customer information. Accountable for transferring customer’s out of termination status. Received calls on lucent multi-line telephone system. Monitored and maintained compliance with procedures and guidelines in managing accounts. Followed up with payments for customer’s with arrangements. Issued and waived security deposits for accounts. Identified and resolved customer issues and complaints. Provided quality customer service to customer’s and client’s on all levels of the servicing platform.

06/99-07/03 Senior Clerk/Receptionist, U.S. Probation Office

Administrative assistant to three probation officers’. Responsible for filing, typing (40wpm) making deliveries to the court house, preparing travel vouchers and typed court documents and orders’. Set up appointments for probationer’s office visit.

05/89-06/99 Receptionist/Clerk, Bureau of Alcohol, Tobacco and Firearms

Answering telephones, maintain visitor ‘s log, sort and process payroll. Prepared monthly statistical reports for wineries, breweries and export warehouses and provided quality customer service.

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