Customer Service Project Manager

Felise Lindhartsen

************@***.***

Professional Profile:

Possess 20+ years experience with solid skills sets delivering high quality exceptionally organized administrative duties, corporate level communication, results oriented expert customer service, global account management, department management, staff training, project management and operations assistance in manufacturing, interior design, city agency, retail and hotel company offices. Facilitated executives and management as project manager in all departments with assistance in company operations. Consistent track record of producing increased sales profits and improved company brand while reducing costs through streamlining office procedures. Excellent understanding and management of job cycles and daily priority changes, following through from inception to completion. Utilization of customer centric strategies in managing existing accounts and developing new ones with training sales staff in same. Formulated requests for quotes and proposals, bid pricing and maintained oversight of military contracts with high ratio of orders. Accomplished close to 100% customer satisfaction through customer focused initiatives and proactive approach with excellent diffusing abilities. Handled accounts receivable, payable and invoicing. Technical skills include reading blueprints, drawings and specs. Excellent reputation as an upbeat, motivated self starter, energetic, intelligent, resourceful, business savvy rapport builder, quick thinker and expert problem solver. Received several Customer Service Awards from national Fortune 500 customer account base in manufacturing and from retail executive management. Throughout professional and volunteer career as a goal oriented team player looked to as a respected leader and staff trainer, always professional in demeanor, possess strong experience in executing good plans and methods with a track record of improved staff productivity and company growth.

Customer Service and Office Skills:

** Hotel Front Desk Guest Services, Meet and Greet, Heavy Call Traffic, Concise Professional With Superb Written and Verbal Communication, Customer Focused Client Relations and Retention, Business and Individual Client Accounts Management and Reconciliation, Order Intake with Tracking and Expediting

** Facilitated Executives in Company Operations with All Levels of Administrative Management, Project Support, Proactive Strong Problem Solver

** Military Sales Department Manager with Strong Manufacturing Industry Knowledge of Products, Department and Order Flow, Policies, Procedures, Materials, Specs, Purchasing, Engineering, Production, Warehousing, Inventory, Logistics

** Bookkeeping: Billing, Invoicing, Receivables, Payables

** Computer: Advanced Microsoft Office, Windows, Word, Works, Outlook, Excel, EDI, Internet; Basic Opera PMS

** Fast Learning Abilities for Company Specific and Other Software Programs

** Superb Organizational, Detail, Prioritization, Time Management, Staff Training and Multi-Tasking Skills

Experience**:

Private Tutor - Grades K-5 (September 2011 - Current)

East Elmhurst, NY

Part time daily in home tutor to several gifted early grades children; instructions in reading, comprehension, grammar, spelling, vocabulary, math, penmanship, in addition to homework assistance, basic observations, logic, patterns and maps; daily lesson plan development to correspond with daily classwork, homework assignments, reports, projects and testing; usage of advanced grade workbooks, numerous reading and creativity materials to increase recognized existing academic abilities and interests; weekly games with awards for encouragement, confidence, memory skills, positive competitiveness and sportsmanship using weekly work; communicate daily with teachers on classroom and homework progress and behavioral matters; thus far results are improved focus, retention and behaviors with excellent test scores.

Front Desk Guest Services Agent

(May 2011 - August 2011)

LaGuardia Airport Hotel - Elmhurst, NY

Solely responsible for managing busy NYC airport hotel front desk operations and procedures during PM and Overnight shifts; via newly learned Opera PMS program handled individual, small and large check ins and check outs, phone reservations, airline vouchers, walk ins, parking permits, guest luggage claim tags, mail, message and package deliveries; cash handling and stocking front desk snack shop; secured credit card and cash payments and maintained cash drawer; opened and closed shifts with count outs, cash drops, detailed reports, posting payments and third party direct billing; maintained 5 front desk logs, generated PM and overnight shift audit reports and bucket check; handled 4 phones with incoming multi-lines, dispatched shuttle transport via 2 way radio communication for guest pick ups, 2 way radio communications with engineering, housekeeping and security for room, guest and property needs or requests; assisted guests with NYC attractions, transportation directions; assisted property's bar and restaurant staff directing guests for dining; prevented child accidents working with security in handling of emergencies,

Interior Design Customer Service/Sales Consultant

(June 2007 - August 2009)

Multiple Retailers: JC Penney, NYC, NY; Raymour & Flanigan; Bed, Bath & Beyond, East Elmhurst, NY

Assisted several retailers' home furnishings department managers for new store openings; instructed department staff in retail, customer service and interior design metrics through open forums in delivering dependable, knowledgeable, quality customer service to consumers; assisted manager in daily meetings for staff selection to complete tasks for department's readiness including inventory assessments, visual display configurations and vendor matters; assisted in manager and vendor meetings due to industries experience and knowledge in manufacturing, customer service, retail and interior design providing better understanding to staff on industries procedures; provided experienced instruction on custom computer order program usage with measurement input along with technical information and calculation formulas and methods resulting in high rate of staff's corporate certification results: 13 of 13 received Window Treatments Specialist Certification; received Customer Service Award from existing mall store for delivering expert professional service to consumers during high pressure, high traffic holiday sale event.

Election Services Specialist / Site Coordinator

(September 1996 - August 2006)

NYC Board Of Elections, Part-Time & Full Time - Queens Office, Kew Gardens, NY

Performed numerous customer service duties in several departments assisting voting public with inquiries by phone, mail and in person supplying information requested; provided administrative and supervisory support for all departments and agency executives; maintained computerized voter records; updated sensitive document files; managed borough's numerous event field staff; maintained event's staff training files; conducted on site operational evaluations for 100% procedural compliance monitoring staff communications, service and task performance; expertly resolved problems at voting sites, diffusing difficult situations; performed event staff classroom instruction in customer service and procedural preparedness; assisted in event analysis report preparation.

** Mentored in-house staff inspiring growth with improved customer service job performance and team climate.

** Expertly instructed numerous event workers annually over 10 year period in formal manual procedural instruction and in delivering positive communications to public.

Please Note: Additional Professional and Volunteer Experience Provided Upon Request

Education:

Certified Interior Designer - New York School of Interior Design, New York City, NY

Bachelor's Degree - Business and Organizational Management, In Progress

Professional Organizations:

Customer Care Institute Associate Member 2012

References available upon request; Salary is always open and negotiable.

Thank you for your review of my qualifications,

Felise Lindhartsen

Contact this candidate